Known as Zendesk Guide
Do it yourself service
Self-service is good because it’s quick and convenient for customers—and they tend to like that. That’s why a smart knowledge base plays a big part in your customer experience strategy. Our help center software organizes knowledge and empowers customers and agents with that information.
Instant and easy
Support on their terms
Some customers prefer to help themselves. All you have to do is put the answers they seek within reach. That’s where a smart knowledge base and help center come in handy. Make it easy for customers to solve their own issue without having to send an email or make a call. Take it further with in-context self-service inside your product or on your website with the Web Widget and Mobile SDK.
Knowledge at every turn
Keep it fresh
Support teams know the most about customer issues and how to solve them. Collect their expertise and make it accessible to customers with. Think articles for common things like frequently asked questions, product details, policies, and more. As you grow, keep your self-service offering healthy by letting agents update content so it always caters to your customers.
Customize and personalize
Make it yours
Embrace full control and flexibility over the way your help center looks with customizable themes. You have complete freedom to organize content the way you see fit so it’s easier for customers to find the right stuff. You can even create more than one help center that caters to different audiences, regions, or brands, and localize content in over 40 languages.
Get smart about self‑service
Empower your experts
Share AI-powered article recommendations inside support tickets, flag old content for improvements, and let agents draft new knowledge base articles.
Grow your knowledge
See which content serves customers the best and what to remove from your knowledge base with AI-powered suggestions with.
Build once, use anywhere
Create, manage, and update reusable content that lives across multiple articles and help centers all at once with.
Go beyond the help center
Let customers access helpful content that lives in other places like blogs or other resources during a search.
“We love the help center in Zendesk because it’s easy to use. We get some great analytics out of it in terms of which articles are being used the most. It helps us to make adjustments and to see what’s helping our users.”