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More and more businesses are turning to conversational AI to improve customer service. Here's what that could look like for your company.
A customer experience program is a systematic approach your business takes to improve the experience. Learn how to get started and kick it into high gear.
Messaging is a great way for businesses to stay on top of customer conversations. Here's how to get started.
Creating memorable customer experiences is the buzzword on everyone’s mind. But what does that actually mean in practice? And why does it matter?
Zendesk spoke with Kajabi’s VP of Customer Experience, Jared Loman, about scaling quality self-service and integrating artificial intelligence.
Perk up, new Zendesk app integrations are here. Learn all about how these new integrations can help out your sales and support teams.
Women show up as the antidote to burnout and champions of DEI and advancement into leadership roles—even as the gap in burnout between men and women has nearly doubled in the past year.
Help your sales development representative team shine with these hiring and management best practices.
Don’t be so quick to dismiss D2C sales. With more customers shifting online, you need to take advantage of the growing direct selling market.
Value chain analysis (VCA) allows you to increase your company’s profit margin through deep-level understanding of its inner workings.
Not sure what counts as sales experience? Here's how to gauge your level of experience, what you can do with it, and how to develop your skills.
Learn how to create meaningful connections and relationships with prospects and clients.
Gain a deeper understanding of your audience’s path to purchase so you can improve your sales and marketing efforts.
Are your lead magnets attracting the right customers? Here are a few tips to make them even more powerful and grow your audience.
No matter what industry you’re in, you can learn how to sell anything. Start selling like a star sales rep by following the best tips of the trade.
Declining a customer’s request politely and confidently can turn a difficult situation into a positive one. Here are some best practices for when you have to say no to a customer.
With a go-to-market strategy, you can turn your product concepts into tangible goods without chaos or confusion.
Time is money—don’t let tire kickers take either from your sales team. Here’s how to spot and convert the trickiest prospects in the industry.
Sometimes a rose by any other name does not smell as sweet—particularly when it comes to your company’s chatbot. Learn how to choose a creative and effective company bot name.
Learn what it means to transform the customer experience and why building a customer insights and action engine is so important.