Tips to set agents up for success and deliver better customer service.
Latest stories Page 5
Get the latest insights and expert tips on how to create best-in-class retail customer engagement.
A recent report from Gartner explains how customer service organizations can benefit from using AI to cut costs and add value.
Spring is here–along with new Zendesk app integrations. Learn all about how these integrations can help out your sales and support teams.
Discover how investing in AI solutions can help manufacturers become sustainable and drive growth.
Learn how to lower costs without sacrificing your customer experience.
Tailor your customer service into tiers to reduce costs.
Here's how the founders knew this wasn't "just another piece of software."
From AI to immersive CX, SMBs can still leverage their smaller teams and budgets to their advantage
Here's how founder persistence and ability to anticipate customers’ needs helped Braze dominate the developer-customer market.
With rising customer expectations around better service in today’s macroeconomic environment, it’s important to lean on customer education programs to boost agent knowledge and productivity—and to help your business retain customers.
Learn how Fonseca navigated radically different business environments over two tours of duty as a startup founder.
With Zendesk and Amazon Web Services (AWS), businesses can deliver personalized customer experiences at scale with a solution that grows with them and integrates into their existing tech stacks.
Digital transformation is desperately needed in the passenger transportation industry. See how modern CX solutions can help bridge the gap between legacy systems and newer ones.
Legacy infrastructure is a big challenge in the passenger transportation industry. See how Zendesk helps transportation companies integrate the old with the new for a more modern customer experience.
A travel boom is upon us. Airlines, cruise lines, and passenger railroads need to refresh their CX if they want to cash in and create loyal customers for life.
Explore the top retail trends of 2023, including meeting shoppers where they are, the rise of phygital, and hyper-personalization.
Why the right product and the right product story work hand-in-hand.
Increased customer satisfaction, more efficient agents, and better conversational experiences. That's Agent Workspace.
Proactive Messages help deflect tickets, convert leads, and create better conversational experiences for customers.