Continuing your CX Journey

While there is no one-size-fits-all approach, startup success stories have one thing in common: investing in customer support early on. Customers are hard and expensive to acquire in the early days - it makes sense to protect those relationships.

Surprisingly, more than 70 percent of startup founders and decision-makers reported they do not have a formal customer support strategy in place. This shines a glaring light on how many early-stage companies are missing out on the opportunity to deliver on the customer experiences that will set them apart from their peers and foster long-term business success. We hope that this e-book gets you one step closer to fulfilling your CX strategy and enjoying your Zendesk experience. As with all of our customers, we want to be here for startups as they shape and change the world around them.

Startups Resources and Program

Zendesk is passionate about startups, having been one ourselves, which is why we created the Zendesk for Startups Program. Qualified startups get 6 months free of Zendesk customer support, engagement, and sales CRM solutions; access to tailored resources; and connection to our community of founders and partners to help you grow and serve your customers.

Learn from industry leaders and other entrepreneurs building their business with Zendesk by joining “Startup Central HQ”, a place where Leaders can come together in partnership to share and engage in relevant discussions. This space created will lead to new ideas being sparked, difficult problems being solved, and the fostering of a creative community of like-minded peers.

On top of bringing together a community of like-minded individuals to learn from your peers, The Zendesk for Startups team is also committed to providing support where you need it most. Offering consistent Office Hours & product walkthroughs, to get you started with Zendesk solutions and give you the most value outright from the start.

And be sure to check out the Zendesk CX Academy where you have even more engaging tutorials and lessons to help you get the most out of Zendesk.

Have questions? Reach out to us at startups@zendesk.com.