EXPLORE
"What your leaders want."
Zendesk Explore provides analytics for businesses to measure and improve the entire customer experience.
Getting insight out of your customer data should be easy. Despite their best intentions to provide better customer experiences, companies don’t have the technology they need to succeed. They are held back by disconnected data sources; siloed systems and channels; and solutions that treat customers like tickets - not humans. It happens with every business. New projects come up, other business units take priority, and ultimately, when you get your data it’s usually too little too late. And this means that you can’t have a seat at the executive table, because you don’t have the data you need to support your positions Or, you are at the executive table and can’t articulate with data-driven insights what the best move is for the company.
Built for CX leaders
The reality is, if you’re a customer experience leader, you bring the voice of your customers to the business, and without that seat at the executive table, you aren’t bringing your customers' thoughts and opinions to the rest of the business. This can lead to some significant product or business strategy missteps. Explore was built with CXleaders in mind. With Explore, customer experience teams can take full control of their customer data to better understand how customers interact with their business, instantly! Being able to pull vital information from your customer interactions across any channel shows what a revenue driver your customer service team can be when using the correct tools. This directly translates to both fueling business decisions & Improving the entire customer experience
Improve CX
As data and CX go hand in hand, we’ve made it easy to get anything you need out of your customer interactions. Zendesk Explore helps businesses gain immediate omnichannel insight across any product or channel. Zendesk Explore comes loaded with pre-built out the box dashboards based on leading customer support best practices. See “Getting Started with Pre- Built Dashboards”
Improve the business
With Explore, your team can analyze core operational metrics, but you can also start to analyze cost of service metrics to help you get a more strategic sense of the support you provide. For example, Explore allows you to move beyond the number of tickets by a specific issue, and start to think about what the revenue impact of various issues may be. You then can position your team to solve the right requests based on that intel.