SELL

"What your prospects expect."

Sales CRM to enhance productivity, processes, and pipeline visibility for sales teams

Customer support is everyone’s job. Startups, in particular, get that. And although support teams’ day-to-day is focused on the customer experience, everyone should be dedicated to making the customer experience seamless and consistent across all departments. But bringing in revenue is equally important as protecting it. This means Sales and Support teams need to be talking to each other. Unfortunately, many Sales and Support teams are siloed and act separately even while supporting the same brand and service. This creates a disconnected experience for the customer with no cohesion and communication internally. Your customer relationship management (CRM) software should be equipped to present a clear view of each customer, then meet and exceed customers expectations wherever they are on the customer journey

Startups can get ahead by having sales CRM as they ramp up growth. Whether through new customer acquisition or by expanding with their current customers.

With your Support team being the first line of communication, it's important to keep everyone in the loop especially when potential customers come through support channels. By giving your Support team the means of connecting with Sales, this creates a seamless experience for the customer and establishes internal collaboration & communication that keeps you a step ahead in landing new opportunities and deals.

Sell is part of the Zendesk for Startups program!

Support teams can directly create a new lead in Sell directly from your Support instance. This is essential for the handoff process, being able to notify your Sales team of potential deals and other wins that can take you and the company to the next level.

From the Sales side, being able to see what issues your customers are having is vital to understanding and keeping a healthy relationship with them - not just being available when they need to spend money. Sales reps can directly see the conversations their customers are having with your Support team from Zendesk Sell. This allows them to always be in the loop with the context they need, whether for positioning an upcoming renewal to check in with customers for relationship building. , Your team will have the context they need to be successful, and your customers will be happier.

See “Setting up the Zendesk Sell/ Support integration” & “Working with Zendesk Sell within Support