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JIRA Alternative

JIRA alternative

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JIRA alternatives deliver enhanced help desk service that is flexible and easy to deploy
Are you looking for JIRA alternatives? Zendesk is an ideal choice. Zendesk Support is a smart choice for companies looking to enable 24/7 self-service support, robust knowledge bases, online communities, and intuitive FAQ searches. As expected from a solid help desk product, Zendesk offers branding and customizable opportunities, even allowing users to completely tailor operations in a brand-specific manner, and offer user-friendly tools that will make companies look more professional and reputable.

Zendesk is also amazing for reporting and analytic purposes where you can benchmark your customer satisfaction ratings and support team performance against your targets and even your competitors’ ratings. Where Jira is best for managing projects, like the software development cycle, Zendesk is far superior for end-user communication with full customer service portal and ticketing capabilities.

The details

If you just don't want to give up JIRA, no worries, Support integrates with Atlassian, as well as with 100+ other integrations, such as Salesforce, Google Apps, FreshBooks, and WordPress. Choose Support to enhance customer service, including measuring effectiveness and keeping on top of tickets from anywhere, on any device. Zendesk Support is easy to use, packs robust features, delivers positive customer support interactions in one place, and is offered at a single price point.

Support is the most widely-used solution designed for tracking, prioritizing, and solving customer support tickets and includes features and functionality that make us the ideal choice compared to JIRA:

  • Flexible ticket management with automated workflow
  • Omnichannel support that includes email, web, phone, chat, social media, and SMS
  • Mobile support for iPhone, iPad, and Android apps
  • Robust real-time reporting and advanced analytics dashboard for time tracking
  • Customer facing web interface that you can easily brand

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Choose Zendesk Support over JIRA for complete ticketing software that is easy to deploy and powerful enough to handle the most complex business, yet flexible enough to scale with you as you grow. Request your free trial today!
Additional Resources

We have more to say about this. Have a look below.

There’s plenty of alternatives when deciding what customer service software to use. Read these resources to help finalize the comparison.
Getting started with Help CenterHelp Center API developer introductionUsing themes and templates to customize your Help CenterConfiguring your channels to support multiple brandsSetting up a restricted Zendesk Help CenterCreate private internal knowledge bases9 tips for better customer feedback formsHow to make your customer feedback form more visibleKnowledge bases and forums: what’s the difference?Developing content for your knowledge base

Customer experience solutionsCustomer experience analyticsIT knowledge baseBusiness portalInternal knowledge baseClient portalOpen knowledge baseUser portal

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