Free Ticketing System

Free ticketing system

No, it is not free tickets to your favorite concert!

In customer service, a free ticketing system takes incoming customer requests for support and generates an automated customer service ticket. The growing number of different channels customers now use—email, chat, Twitter, mobile—can make it difficult to give customers consistent service. Furthermore, the different channels can't "speak" to each other, so it is possible for two separate agents to respond without either one realizing the customer has been helped.

Zendesk Support is a ticketing system that resembles a shared inbox for all customers' inquiries and questions.

The inside scoop

Whatever channel your customer uses to contact the organization, the support agent is always provided with a ticket. Zendesk Support makes it much easier for the agent to solve the user's concern and create a more satisfying experience for both customer and management.

Did you know?

A free ticketing system from Zendesk Support offers customers the ability to contact your help desk via their preferred channel, while ensuring support agents a setup where they have access to contextual data and previous support requests—all within one highly organized software system.

What a free ticket system can do:
  • Allow support teams to streamline customer inquiries in a single ticket, within an organized workflow. Quicker resolutions for happier customers
  • Enables the collection of data used to manage and improve a company's support team
  • Provides a full audit trail for tracking every conversation from start to finish, even across multiple channels and agents

Extend your reach

It may not be free tickets to your favorite concert, but with Zendesk Support's help desk software solution, you will be "singing" to a new tune with more satisfied customers.

Make every customer interaction count

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