Help desk as a service
How help desk as a service minimizes complaints
Social media has allowed the angry customer, the annoyed customer, and the just-not-feeling-it customer to reach vast audiences in an instant. That's why hyper-vigilant help desk as a service software is so critical in today's customer service landscape—your agents need to be there, ready to help in an instant.
Based in the cloud, help desk as a service providers like Zendesk Support's help desk software allow your company to quickly respond to any customer issue before it snowballs, whatever the platform -- email, social, voice, or chat.
Creating less work
Plus, help desk as a service means all of your agents are just a click away from one another, no matter where they are in the world, so they can share tickets with the rest of the service desk and make instant use of institutional knowledge.
Personalized service from the get-go
Start easing your customer support burden
With its sleek interface and emphasis on team collaboration, help desk as a service is your company's best answer to even the pickiest of customers.Experience is everything.
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