IT Helpdesk Service

IT helpdesk service

Despite major improvements in other realms of customer service, many companies are using outdated technology for providing exceptional customer service. Pleasing your customers can be difficult in today's climate, but you can weather the storm if you the right software in place that exceeds your customer's expectations.

Everything in it’s place

A better IT helpdesk service means a better customer experience. With support for many ITIL processes, IT management teams can not only track problems, trouble tickets, changes, and assets, but provide exceptional service to their customers and other employees. Zendesk Support’s IT helpdesk software puts multi-channel ticketing and employee self-service portals in a single place.

Did you know?

Support takes the predictable ITIL tool complexity out of the picture and provides an ITIL processes that fits perfectly with your service desk technology. Less complexity means you can redirect your energy to where it is needed most. Easily manage incidents, user service requests, events, and problems with Zendesk Support's multi-channel ticketing solution. Quickly solve common issues with a pre-selected response called a macro. Integrate with your IT asset management system and keep track of phone calls, monitors, computers, and more, for a powerful automated service.

Make it easy

Learn how you can implement an IT helpdesk service with:
  • Information Technology helpdesk software has flexible plans and is available for various types of organizations and teams. The enterprise complete ITIL ready ITSM suite has all the features that an IT helpdesk service needs
  • Zendesk Support is backed up by a team of experts offering worldwide support across email, phone, and chat – helping you solve problems, not just tickets
  • Through focused service engagements, set goals and create strategies across all stages of growth to optimize the experience for your customers

Extend your reach

With Zendesk IT helpdesk service you have everything you need in one place for a better customer experience.

Get proactive today

See which Zendesk plan works best for you.

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We’ll walk you through the product family and answer any questions you have about Zendesk.

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