Joomla ticket system
A better way to talk with your customers
Joomla's live chat, or Joomla chat and Zendesk's Support ticket system team up—so your customers never have to wait for an answer again and your agents always have all the information at their fingertips.
The inside scoop
Did you know?
Make it easy
- Every interaction with a site visitor, be it in chat, email, or social media is stored in one Zendesk location. So when an agent is responding to a query they’ll have access to that visitor’s entire history with the company.
- Zendesk is a ticketing system that acts as a shared inbox for all your customers’ questions and concerns.
- All support requests, whether their chats, phone calls, Tweets, or emails, are stored in the online ticket system as tickets.
- Support agents can create workflows that ensure tickets are routed, assigned, and escalated, so nothing ever gets lost in cracks and all customer interactions become learning experiences.
You don't have to make up your mind
Switch between chat, voice, ticketing, and social media to offer uninterrupted support on your customers’ preferred channels.Experience is everything.
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