A better way to talk with your customers
Joomla's live chat, or Joomla chat and Zendesk's Support ticket system team up—so your customers never have to wait for an answer again and your agents always have all the information at their fingertips.
The inside scoop
Customer and user support isn’t limited to chat. The Zendesk Support ticket system lets agents switch between serving chats, phone calls, emails, or social media messages. Without making customers or users wait or repeat themselves. And, with the Zendesk Web Widget, customers can ask for help or find the answers themselves, all without interrupting their experience.
Did you know?
Joomla live chat, or Joomla chat, is made possible with a Joomla chat plugin or extension and is a way for companies to offer immediate support directly from within their websites. Our customizable Chat Badges allow you to choose from different layouts and themes, or even change the picture completely. Then, Zendesk seamlessly turns these chats into tickets.
Make it easy
Seamless is as seamless does
- Every interaction with a site visitor, be it in chat, email, or social media is stored in one Zendesk location. So when an agent is responding to a query they’ll have access to that visitor’s entire history with the company.
- Zendesk is a ticketing system that acts as a shared inbox for all your customers’ questions and concerns.
- All support requests, whether their chats, phone calls, Tweets, or emails, are stored in the online ticket system as tickets.
- Support agents can create workflows that ensure tickets are routed, assigned, and escalated, so nothing ever gets lost in cracks and all customer interactions become learning experiences.
We have more to say about this. Have a look below.
There’s a lot more where this came from. Keep filing around the world of Joomla ticket systems, support system components, and email ticketing.