Mobile IT support
Customer service support – no strings attached
Great customer support is tied to the customer—not a computer desk or a fancy headset or the day, or even a particular problem. Zendesk Support’s native mobile apps are built for team leaders, IT, agents, and those rolling stones who don’t take “help desk” literally. Agents can catch up with tickets, clean up their queue, and free up their workflow (and mind).
- Create new tickets on the fly and make quick updates with macros
- Notifications alert agents to updates on their assigned tickets
- Get to the right ticket immediately using search and deep-linking from email
- Filter through the queue with Views and swipe to easily move to the next ticket
- Stay ahead of key performance indicators with full access to reporting and analytics
- Swipe to quickly triage or respond to tickets
- Dip into the Agent Dashboard to get an overview of an individual or team queue
Wherever they roam
The right fit
- In app – Embed help right in your app with the Zendesk software development kit
- Mobile web – Designed for powerful support in the mobile browser
- SMS – Text your customers an emoji or two using our native SMS channel
- Phone – The tried-and-true mainstay of mobile support. Just call
- Facebook Messenger – Connect with your customers where they connect with everyone else
We have more to say about this. Have a look below.
There’s a lot more where this came from. Keep exploring the world of mobile IT support, global ticketing, and help desk software.