Mobile IT Support

Mobile IT support

Customer service support – no strings attached

Great customer support is tied to the customer—not a computer desk or a fancy headset or the day, or even a particular problem. Zendesk Support’s native mobile apps are built for team leaders, IT, agents, and those rolling stones who don’t take “help desk” literally. Agents can catch up with tickets, clean up their queue, and free up their workflow (and mind).

With mobile

Support from your iPhone and Android:
  • Create new tickets on the fly and make quick updates with macros
  • Notifications alert agents to updates on their assigned tickets
  • Get to the right ticket immediately using search and deep-linking from email
  • Filter through the queue with Views and swipe to easily move to the next ticket

On tablets

Support from your iPad:
  • Stay ahead of key performance indicators with full access to reporting and analytics
  • Swipe to quickly triage or respond to tickets
  • Dip into the Agent Dashboard to get an overview of an individual or team queue

Wherever they roam

Research shows that people don’t want to go out of their way for support. That’s why it’s important that companies stay close by—even when their customers are blazing new trails. Mobile communication means different things to different people. Zendesk’s support channels let everyone— from teenagers to grandmothers—get support on the channels they prefer.

The right fit

Provide support the way they want it:
  • In app – Embed help right in your app with the Zendesk software development kit
  • Mobile web – Designed for powerful support in the mobile browser
  • SMS – Text your customers an emoji or two using our native SMS channel
  • Phone – The tried-and-true mainstay of mobile support. Just call
  • Facebook Messenger – Connect with your customers where they connect with everyone else

See which Zendesk plan works best for you.

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