All availability percentages do not include scheduled downtime.
Availability for the past 12 Months
What is scheduled maintenance?Our scheduled maintenance is usually due to internal factors such as capacity planning. We have approximately six scheduled maintenances per year. When we schedule maintenance, we post to our Announcements forum and tweet @zendeskops at least 14 days in advance. We tweet reminders as the date approaches and post an announcement in the application during the week of the maintenance so that no one is caught by surprise.
We guarantee that scheduled maintenance (up to four hours but usually shorter) will be during the weekend but we don’t guarantee a specific time. Most of the time we schedule for a Saturday from 4-6pm Pacific Time.
Next Scheduled Maintenance
No current scheduled maintenance
Service incident History
- PARTIAL IMPACT OR PERFORMANCE ISSUES
- SERVICE DISRUPTION
|05/05/16 11:45 AM||Partial||22||Service interuption in our West and East Coast Datacenters|
|05/04/16 10:18 AM||Partial||43||Email degradation in our German Datacenter|
|05/03/16 10:14 PM||Partial||59||Issues with Chat in our West Coast and European Datacenter|
|05/03/16 10:23 AM||Partial||26||Issues with Chat in our European Datacenter|
|05/02/16 11:04 PM||Partial||34||Inconsistent ticket views affecting some customers in our West Coast datacenter|
|04/27/16 02:30 PM||Partial||16||Degraded performance in the west coast datacenter|
|04/26/16 09:53 AM||Partial||119||Service incident causing intermittent functionality for some customers in our east coast datacenter.|
|04/25/16 02:24 PM||Partial||38||Voice calls dropping for some US customers|
|04/25/16 01:28 AM||Partial||229||Bulk updates not working for some customers in our East Coast datacenter|