All availability percentages do not include scheduled downtime.
Availability for the past 12 Months
What is scheduled maintenance?Our scheduled maintenance is usually due to internal factors such as capacity planning. We have approximately six scheduled maintenances per year. When we schedule maintenance, we post to our Announcements forum and tweet @zendeskops at least 14 days in advance. We tweet reminders as the date approaches and post an announcement in the application during the week of the maintenance so that no one is caught by surprise.
We guarantee that scheduled maintenance (up to four hours but usually shorter) will be during the weekend but we don’t guarantee a specific time. Most of the time we schedule for a Saturday from 4-6pm Pacific Time.
Next Scheduled Maintenance
No current scheduled maintenance
Service incident History
- PARTIAL IMPACT OR PERFORMANCE ISSUES
- SERVICE DISRUPTION
|11/22/15 06:27 PM||Partial||42||Service incident affecting some cusotmers in West Coast datacentre|
|11/19/15 03:05 AM||Partial||19||Service incident affecting Zopim|
|11/17/15 09:02 AM||Partial||67||Intermittent Zopim functionality|
|11/16/15 08:24 AM||Down||12||Some customers in EU datacentre unable to access Zendesk|
|11/13/15 05:30 PM||Partial||35||Service incident affecting ticket views for some customers in East Coast datacentre.|
|11/11/15 04:20 PM||Partial||426||Search functionality affected for some customers in West Coast datacentre|
|11/11/15 07:45 AM||Partial||207||Intermittent service functionality / latency for some customers in East Coast datacentre.|
|11/11/15 03:58 AM||Partial||37||Service issues, intermittent latency for some customers in East Coast datacentre|
|11/05/15 03:32 AM||Partial||54||Some customers unable to access Insights|