From Cost Center to Profit Center: the Potential ROI of Zendesk

On-Demand with Forrester Senior Analyst Ian Jacobs

Join us for a 30 minute webinar discussing The Total Economic Impact™ of Zendesk, a December 2016 commissioned study conducted by Forrester Consulting on behalf of Zendesk that examines the costs and benefits of Zendesk to reveal an ROI of 365% over three years.

This webinar will also feature a guest from New Balance, a Zendesk customer who participated in the study.

Learn how Zendesk’s benefits outweighed costs in the following areas:

● Increased agent productivity
● Deflected customer interactions
● Improved agent experience and retention
● Avoided maintenance costs of previous platform

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