Go from CX Starter to Champion Virtual Event
On-Demand
About
View the on-demand event where we share key takeaways to level up your customer support. We partnered with research firm Enterprise Strategy Group (ESG) who gathered data and insights from over 1,000 global CX Leaders, including your peers throughout Asia Pacific.
Agenda-at-a-glance
- Learn about The 5 Big Bets for the future of CRM from Adrian McDermott Head of Product at Zendesk
- Hear ESG Analysts present the 3 levels of Customer Service Starters, Risers, and Champions
- Gain CX insights from Zendesk APAC CX Leaders
- Enjoy special guest appearances from seven-time world champion surfer Layne Beachley and her husband, INXS guitarist Kirk Pengilly
Learn how you can take your customer support to the next level.
Speakers
Sarah Reed
Sr. Director of Global Strategic Events, Zendesk
Adrian McDermott
President of Products, Zendesk
Adam DeMattia
Director of Custom Research, ESG
John McKnight
Executive Vice President, Research and Analyst Services, ESG
Wendy Johnstone
Chief Operating Officer, APAC, Zendesk
Kathy Dalpes
Vice President Customer Advocacy, Zendesk
Malcolm Koh
Customer Experience Strategist, APAC, Zendesk
Layne Beachley
7x World Champion Surfer
Kirk Pengilly
Founding INXS guitarist