India Region: Zendesk Customer & Expert Panel
Available On-Demand
About
Join a special regional session that delves deeper into the unique challenges facing organisations in India.
Hear real perspectives from CX leaders with experience across industries such as Gaming, E-commerce, and Technology, which have all had diverse experiences in the Covid-19 scenario.
The session will help equip you to deal effectively with your organization’s current situation – whether it be burgeoning ticket volumes, or significantly lesser support requests.
Agenda at a glance:
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Intro: An India Perspective
How has the current crisis impacted India differently to the rest of the world, and what can we learn from other regions? Join KT Prasad, Zendesk’s Country Director for India, as he takes a closer look at Covid-19 has been affecting Customer Experience.
- India Customer & Expert Panel
Zendesk’s Suman Ram hosts a panel featuring Prashant Sharma from GamesKraft and Vashima Goel from an E-commerce background, as they discuss the unique ways in which different industries are responding to the Covid-19 crisis.
Speakers
KT Prasad
Country Director - Zendesk India
Suman Ram
Senior Manager - Solutions Consulting, Zendesk
Prashant Sharma
VP - Customer Experience, GamesKraft
Vashima Goel
Head of Customer Experience, E-commerce