The Future Of Customer Service Experiences

Available On-Demand with Forrester guest speaker Ian Jacobs

To build a loyal customer base, executing top-tier customer support is as crucial as recognizing new demands of the product. But as technology changes, so do the ways in which customers prefer to interact with companies.

A sizeable 83% of survey respondents agree that they expect more from customer service than ever before. Customer support organizations who adapt quickly, serve the best chance of surviving the competition and boosting sales.

This 30-minute webinar will cover:
● Where customer service is heading in 2018 and beyond
● The complexity of channel proliferation
● Defining your customer experience strategy
● Omnichannel solutions

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