To build a loyal customer base, executing top-tier customer support is as crucial as recognizing new demands of the product. But as technology changes, so do the ways in which customers prefer to interact with companies.
A sizeable 83% of survey respondents agree that they expect more from customer service than ever before. Customer support organizations who adapt quickly, serve the best chance of surviving the competition and boosting sales.
This 30-minute webinar will cover:
● Where customer service is heading in 2018 and beyond
● The complexity of channel proliferation
● Defining your customer experience strategy
● Omnichannel solutions
Speaker
Ian Jacobs
Ian Jacobs serves Application Development & Delivery Professionals. With a focus on the digital transformation of customer service, he is an expert in contact centers. His research keeps a sharp focus on customer experience and agent experience issues.
