Optimize the performance of your support team with Zendesk

Available On-Demand

About

Dig into customer feedback, leverage powerful analytics and boost agent productivity, all made possible through the Zendesk Support Professional Plan.

Tune into this webinar to hear Hannah Bastian, Product Marketing Manager for Zendesk Support, and Andrew Forbes, Product Marketing Manager for Zendesk Explore, share how the Zendesk Support Professional Plan improves agent efficiency and productivity while giving you the tools you need to make data-driven improvements to your support organization.

After this 30-minute webinar, you’ll know how the Zendesk Support Professional Plan allows you to:

● Dig deeper into the metrics that matter by leveraging advanced analytics powered by Zendesk Explore to capture agent performance, efficiency, and customer experience
● Provide contextually relevant and personal support through dynamic content and custom apps
● Leverage CSAT surveys to understand your customers’ needs, satisfaction, and expectations

You’ll walk away with tips and tricks on how to get the most out of Zendesk Support so that you can take your support operations to the next level.

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Speakers

Hannah Bastian

Hannah Bastian is a Product Marketing Manager for Zendesk Support. Her team builds products to enable more efficient and personal customer support.

Andrew Forbes

Andrew Forbes is a Product Marketing Manager at Zendesk who thinks there’s nothing more magical than pie, except pie charts, because he doesn’t like those.