Zendesk & Optimizely: Raising the Bar as a Customer Support Leader
Join Support Directors, Benjamin Collet at Zendesk and Cyrus Dorosti at Optimizely – a customer experience optimization platform – as they share how they’ve leveraged metrics through advanced tools like Zendesk to improve support processes. Gain actionable insights on how these leaders test and optimize for increased team performance and superior customer experience.
You will hear real-life examples, including:
● How Optimizely revamped a core customer support channel and drastically decreased their ticket resolution time.
● How Optimizely used Zendesk Support to identify a recurring customer issue – and successfully reduced that ticket category by 50%.
● How Zendesk’s Global Advocacy team implemented a new process that sped up operations by 3X while decreasing ticket resolution time to 1 hour.
Replicate their success – watch now!
Ben Collet is the Director of Global Advocacy, Enterprise & Strategic Accounts at Zendesk. Cyrus has worked at Optimizely for the past 5 years in several different areas of Customer Success. He currently leads the the Global Technical Support Engineering team with offices in San Francisco, Amsterdam, and Sydney.