How Fossil Group runs its support operations like clockwork – Europe

Thursday, August 22nd @ 10AM CEST


As your business grows, customers will engage your support team in higher volume and with more complex inquiries – that’s a good thing! In the wake of needing to keep up, your operations may be bogged down with inefficient workflows and bandaid-type solutions that aren’t built to scale, preventing you from keeping up with customers’ expectations.

Join Rachel Palad, Senior Product Marketing Manager at Zendesk, and Zac Garcia, Global Customer Experience Operations Manager at Fossil Group as they dive into strategies for scaling your support operations to run like clockwork. In this webinar, you will learn how to:

● Optimize your workflows to drive greater efficiency
● Tap into automation and AI to resolve tickets faster
● Connect and manage relevant tools and data all within a single platform

If you can’t make this time, register anyway and we’ll be sure to send you the on-demand recording.

Complete the form below to register:

Please enter your first name
Please enter your last name
Please enter a valid email address
Please enter a valid phone number
Please enter your company name
Please select number of employees
Please select your country
Please also send me occasional emails about Zendesk products and services. (You can unsubscribe at any time.)
Please select an option

Thanks for registering! Check your inbox for an email with your unique registration confirmation.

Sorry, something went wrong!

Please reload the page and try again, or you can email us directly at

We are sending your request...please wait.


Rachel Palad

Rachel Palad is a Senior Product Marketing Manager for Zendesk Support focused on helping enterprises tap into the flexibility and extensibility of Zendesk to deliver the best customer experiences at scale.

Zac Garcia

Zac Garcia is passionate about creating the best possible experience for the customer. He leads in digital initiatives to enhance the guest experience at Fossil Group worldwide, along with day-to-day operations in communication, analytics, and everything Zendesk.

Thanks for registering! Check your inbox for an email with your unique registration confirmation.