Transforming your self-service with the power of AI, Featuring Forrester
Wednesday, September 18th @ 10AM PDT//1PM EDT
As customers increasingly turn to self-service for support, technologies like AI and automation are playing a fundamental role in supporting this shift in behavior and rise of customer expectations.
Join guest speaker Kate Leggett, Forrester Vice President and Principal Analyst and Mike Mortimer, Director of Product at Zendesk, to learn more about how bots and automation can be leveraged for better customer experiences and more efficient team workflows.
In this webinar, you will:
● Hear real life examples of how AI Is transforming customer service operations and empowering the agent workforce
● See how automation is extending self-service across more types of interactions, making it more tailored to customers and agents
● Gain key takeaways and best practices from these knowledge management thought leaders
Register for this webinar to reserve your seat. Be sure to register even if you can’t make this time, we will send you a recording after the live broadcast.
Director of Product at Zendesk
Forrester Vice President and Principal Analyst
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