Tips to improve your phone support with reporting and analytics from Zendesk Talk
You can’t improve what you can’t measure. Luckily, Zendesk Talk, call center software embedded in the Zendesk Support ticketing system, makes it easy to track, measure and improve your phone support operations.
In this 30 minute interactive webinar, we’ll show you how to:
● Track all calls and voicemails effortlessly with automatic ticket creation and call recording
● Monitor queue volumes and agent performance in-the-moment with real-time reporting and monitoring
● Understand and analyze key metrics to drive improvement with powerful pre-built and custom Insights dashboards
Emily Vince is the Sr. Product Marketing Manager for Zendesk Talk. Her team builds products that empower companies to resolve complex issues faster with integrated phone support.
William (Billy) Macken is a Technical Support Engineer at Zendesk. He helps Zendesk customers make the most out of Zendesk reporting to understand and improve their operations. Andrew Forbes is a Product Marketing Manager at Zendesk who loves to help companies measure and understand the entire customer experience.
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