Webinar: The Future of AI in Customer Service

Thursday, February 20th @ 10AM PDT // 1PM EDT

About

Join us for a live webinar on February 20th with Netomi!

Customer service is now a business driver that has a direct impact on customer buying decisions. At the same time, customers today expect more: convenience, effortless resolution across an increasing number of channels. To capture customer loyalty and business, companies are turning to AI to elevate the customer service experience across every channel.

During this event you will learn:
● Which channels are the most effective in customer service
● How to best deploy an AI solution in customer service
● The impact AI can have on a company’s operation
● How AI can improve customer experience

Join Greg Dreyfus, Platform Architects Manager at Zendesk, and Shailendra Gupta, VP, Customer & Partner Strategy at Netomi as they discuss how AI in customer service will evolve in 2020. They will explore how companies of all sizes have been successful and the impact AI can have on key customer service metrics.

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Speakers

Shailendra Gupta, Netomi

VP, Customer & Partner Strategy

Greg Dreyfus, Zendesk

Platform Architects Manager