Advanced analytics

Advanced analytics

With advanced analytics, Zendesk Talk provides you with a bird’s eye view of your support team’s performance. Learn how phone support fits in with your multi-channel strategy.

Never stop improving

Despite their questionable effectiveness, guesswork and anecdotal evidence are too often used as decision making tools. Advanced analytics puts an end to that by tracking and measuring the most important metrics and communicating to support managers in easy-to-digest charts.

Look towards the future

Historical data is a valuable asset for long-term planning. New product release on the horizon? Examine data from the last product release to help prepare.

Advanced analytics

Experiment with confidence

Advanced analytics not only help you identify bottlenecks and other confounding issues, but understand their root cause and hypothesize solutions.

Benchmark agents

Use actual data to develop benchmarks for agents to meet and surpass.

More Resources

  • Phone support 101

    Five training tips for new agents

    Learn more >
  • Getting Started with Zendesk Talk

    A free e-book to get started in minutes

    Learn more >

I'm ready for better phone support