With advanced analytics, Zendesk Talk provides you with a bird’s eye view of your support team’s performance. Learn how phone support fits in with your multi-channel strategy.
Never stop improving
Despite their questionable effectiveness, guesswork and anecdotal evidence are too often used as decision making tools. Advanced analytics puts an end to that by tracking and measuring the most important metrics and communicating to support managers in easy-to-digest charts.
Experiment with confidence
Advanced analytics not only help you identify bottlenecks and other confounding issues, but understand their root cause and hypothesize solutions.
Use actual data to develop benchmarks for agents to meet and surpass.