Call control

Call control

Zendesk Talk puts the power in agents’ hands with call control. When agents want to consult other agents or track down information they can mute and unmute calls, or put customers on hold while until they have what they need to resolve the issue.

Transparency is good — to a point

Customers just want their issues solved and usually aren’t interested in the specifics of how an agent went about solving it. Call control lets agents speak freely with other agents while the customer is muted.

Automatic ticket creation

For easy record keeping and issue resolution, Zendesk Talk automatically converts calls and voicemails into tickets.

Call control

Answer in browser

Manage calling directly from the Zendesk browser.

Automatic transcription

Optional automatic transcription makes it easy to sort through and respond to voicemails.

More Resources

  • Phone support 101

    Five training tips for new agents

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    A free e-book to get started in minutes

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