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Call Center Customer Service

Ridiculously good customer service is at the heart of your call center

There is no better chance in the world of creating a loyal happy customer as from the moment they contact one of your customer service representatives with a question or concern. That moment is "Go Time," and once it has passed you can't easily go back. Customers are at the heart of your business, and outstanding customer service makes their heart skip a beat. Call center agents need powerful tools like Zendesk Talk delivered by easy-to-use technology at their fingertips.

The inside scoop

Even in the age of social media and email, a phone conversation is still a powerful way to solve a problem. Agents can provide understanding and resolution to complex issues quickly, in a personalized way– all over the phone. Make those conversations happen easily and efficiently with Zendesk Talk. Talk is cloud-based call center software built right into the Zendesk Support ticketing system.

Empower agents

Make every agent a smooth operator by empowering them to:
  • Provide phone support from the same platform they use to manage all other channels
  • View full customer history information at a glance
  • Create automatic tickets and record calls to focus on conversations instead of workflow

Time for a solution

Having the right tools and resources is the key to keeping phone support running smoothly. Talk offers flexible IVR, group routing, and real-time queue monitoring (which makes management happy). We wouldn't want to deny anyone a job, but Talk is a VoIP system. Set up only takes a few minutes, and there's no need to hire additional technicians. No need to let your heart race, you can experience Zendesk today with a free trial.

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