Customer Texting

Customer texting

When you offer customers a texting option as part of your customer service, support agents can focus on conversations instead of workflow. There is no better way to receive easy updates or ask and reply to quick questions than a text.

Take advantage of sending proactive messages or automated alerts to your customers with no coding or additional software needed. Welcome to Text by Zendesk Talk.

The inside scoop

With Zendesk Talk, every conversation—even a text—becomes a ticket that includes the built in workflows, reporting, and the full customer history your agents need. Keeping in touch with customers in various ways also allows your support teams to continue to provide the flexible and powerful support your business needs as it grows and changes.

Enjoy the benefits

Set your agents up for success:
  • Start with our built-in best practices and customize to fit any workflow, from simple to the most complex
  • Create and share macros in order to quickly respond with a standard response and set of actions to common requests
  • Customizable views let agents see their queue based on ticket status, assignee, group, or other conditions
  • Coordinate your team’s efforts with scheduled business hours, time tracking, and SLAs measured to the minute to ensure you don’t miss a beat

See which Zendesk plan works best for you

Join us for a live product demo

We'll walk you through the product family and answer any questions you have about Zendesk.

Schedule a demo