When you offer customers a texting option as part of your customer service, support agents can focus on conversations instead of workflow. There is no better way to receive easy updates or ask and reply to quick questions than a text.
Take advantage of sending proactive messages or automated alerts to your customers with no coding or additional software needed. Welcome to Text by Zendesk Talk.
The inside scoop
Enjoy the benefits
- Start with our built-in best practices and customize to fit any workflow, from simple to the most complex
- Create and share macros in order to quickly respond with a standard response and set of actions to common requests
- Customizable views let agents see their queue based on ticket status, assignee, group, or other conditions
- Coordinate your team’s efforts with scheduled business hours, time tracking, and SLAs measured to the minute to ensure you don’t miss a beat
Respect the technique
Providing support for customer texting is a skill all on its own. Learn the best techniques for text messaging support.