Zendesk Talk helps you make informed decisions throughout the day with real-time dashboards.
Know what’s happening while it’s happening
Every day brings a whole new set of challenges. But with a versatile team of agents, savvy management, and up-to-date snapshots of support team performance, it’s easier than ever to provide great customer service. Day after day after day.
Know when it’s time to adapt
Keep an eye on metrics like hold time, wait time, and dropped calls, and make changes throughout the day to improve.
Give your customers the help they need
Understand when it’s time to bring in more agents, direct callers to other channels, or make better use of self-service options.