Delighted

Delighted

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Delighted uses the Net Promoter System® to gather real feedback from your customers – in minutes not weeks. No technical knowledge required.

Add your customers. All you need is an email.

Simply provide us with the email addresses of some customers along with any special properties you’d like. No technical knowledge required.

Customers receive a single-question survey in their inbox.

Your customers will be asked a simple question and then share, in their own words, what they think of your experience.

Feedback arrives in realtime for you to explore instantly.

As soon as a customer shares feedback, it is instantly available to you and your team in your dashboard for exploration.

Delighted integrates with Zendesk to make the process of following-up with customers seamless. Automatically create tickets for customers with their score, comment, and extra info so you can provide incredible proactive support. And sync customer scores to their profile in Zendesk, so anytime they write in to support agents will see their last Delighted score to provide extra context when responding.

To turn on the Delighted integration:

  • Sign in to your Delighted account and go to Settings > Integrations > Zendesk. delighted.com/integrations/zendesk
  • Enter your Zendesk domain and connect to your account.
  • Setup the conditions you'd like to trigger ticket creation and Save.

That's it!

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