Inbenta

Inbenta

Search based on meaning - not keywords - within your Zendesk Knowledge Base

With Inbenta's Natural Language Search for Zendesk, your customers will get accurate and immediate answers to their questions based on the intention behind their query, not the keywords.

Inbenta is a scalable, linguistic, and semantic-based search engine for the enterprise client.

Inbenta's Natural Language Search Engine brings you:

Cost Benefit: based on a unique technology that combines lexical and linguistic search algorithms, our search engine understands the intention of every search query and suggests results that are relevant, thus increasing cross-selling and reducing customer service costs.

Customer Insight: thanks to our exclusive Semantic Clustering technology, you'll have in-depth insight into the actual needs of your customers based on their searches.

Robustness: our core technology is deployed on most enterprise architectures, ensuring service quality and scalability.

Integration: Inbenta's engine is designed to be integrated quickly into existing intranets and websites. It can be deployed on multiple technology platforms and many technical environments.

The first step to install Inbenta for Zendesk, is a click here, you will only need your Zendesk API Token.

Once complete, you will receive an email notification with the rest of the installation instructions to complete the setup.

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