Help customers help themselves with AI

Published May 13, 2019
Last updated September 21, 2021

With the variety of ways that customers reach out for support—like via email, calling over the phone, initiating a live chat—it makes sense for companies to invest in an omnichannel experience. But given that most customers would prefer to solve issues on their own, what’s the best way to give them the opportunity to do so across multiple support channels?

Turns out artificial intelligence can lend a hand and help customers self-serve, even when they have different preferences for customer service. Read our infographic below to learn how customers are helping themselves with in-context, AI-powered self-service.

Learn more about Answer Bot here