ปรับปรุงประสบการณ์สำหรับลูกค้า

Knowledge base article templates to level-up your self-service game บทความ

Knowledge base article templates to level-up your self-service game

The key is to find the right mix of knowledge base article templates for your customer-audience

Through the CIO lens: 5 important CX trends for 2020 บทความ

Through the CIO lens: 5 important CX trends for 2020

Learn more CX trends we're seeing in 2020 and find out how CIOs are in a unique position to drive their organizations toward customer centricity.

What is call center software? บทความ

What is call center software?

Call center software can help your agents meet these expectations with minimal effort. The key is understanding the features and benefits that call center software can offer and then deciding which ones you need most.

3 tips on how to improve your IT service desk บทความ

3 tips on how to improve your IT service desk

Unlike a help desk, a service desk is an IT function that traditionally supports a business’s technology infrastructure. Instead of helping customers, service desks support employees

ขายได้มากขึ้น

How to simplify your sales tools Guide

How to simplify your sales tools

Simplify your sales software so your reps can spend more time developing relationships and less time on apps

2020 State of SMB Sales Whitepaper

2020 State of SMB Sales

In this whitepaper we take a look at what has changed for SMB sales teams in recent years, the main issues facing SMB sales teams, and the role of technology at small and mid-sized companies

Top CRM benefits for sales and support teams บทความ

Top CRM benefits for sales and support teams

With automation and organization features, CRMs empower sales teams to work more efficiently and serve their customers more thoughtfully

What is the CRM process? บทความ

What is the CRM process?

The CRM tool itself is what provides the data and functionalities your team needs to execute this strategy—and ultimately turn leads into customers

Guides, research, and more

รายงานประจำปี 2020 ของ Gartner Magic Quadrant สำหรับ CRM Customer Engagement Center Whitepaper

รายงานประจำปี 2020 ของ Gartner Magic Quadrant สำหรับ CRM Customer Engagement Center

Zendesk is named a leader in the 2020 Gartner Magic Quadrant for the CRM Customer Engagement…

Frost & Sullivan award Zendesk for leadership in omnichannel digital customer engagement Whitepaper

Frost & Sullivan award Zendesk for leadership in omnichannel digital customer engagement

Zendesk stood out as a leader by adopting and strengthening its omnichannel digital customer engagement strategy with the acquisition of Smooch in 2019, and its vision for building a truly open platform on Sunshine

Sunshine technical guide Guide

Sunshine technical guide

Learn how to connect and understand all your customer data.

Latest stories Page 10

Mastering sales force automation and customer service software integration บทความ

Mastering sales force automation and customer service software integration

Companies that are looking for integrated solutions for managing their customer’s experience often look to products…

Download: The best hold music since ‘Careless Whisper’

Download: The best hold music since ‘Careless Whisper’

Did you know that the average person will spend 43 days of his or her life…

Report from Closing Time Austin: How ClearCorrect grows by focusing on the customer บทความ

Report from Closing Time Austin: How ClearCorrect grows by focusing on the customer

ClearCorrect has served tens of thousands of dentists all over the world. What supports ClearCorrect’s growth…

Providing great social media customer service Guide

Providing great social media customer service

What is social media customer service? Social media customer service is the practice of providing consumer…

Zendesk legal terms update 2019 บทความ

Zendesk legal terms update 2019

We have updated our MSA to improve readability, accommodate our new Zendesk Sell and Zendesk Sunshine…

How support data influences customer experience บทความ

How support data influences customer experience

When customers interact with support agents, they’re feeding companies with incredible insights that can transform CX. It affects agent workflow, product roadmaps, and overall customer experience.

New apps to be thankful for บทความ

New apps to be thankful for

We're closing out November with some great new apps

5 benefits of using AI bots in customer service บทความ

5 benefits of using AI bots in customer service

Customer service bots aren't about removing human agents from the equation—they're meant to provide benefits to agents and customers alike

Using data to amplify the Voice of Customer บทความ

Using data to amplify the Voice of Customer

Businesses with a VoC program boast higher customer satisfaction, and have a better reputation when it comes to customer experience

Expanding omnichannel support with WhatsApp บทความ

Expanding omnichannel support with WhatsApp

Companies that serve a global customer base are increasingly putting WhatsApp at the center of their omnichannel support programs

Is your customer support team ready for the holidays? บทความ

Is your customer support team ready for the holidays?

As the holidays rapidly approach, companies that want to avoid ending up on their customers’ naughty list are taking stock of their customer service and support departments in advance of the holiday rush

The difference between chat and messaging บทความ

The difference between chat and messaging

For support leaders focused on providing a rock-solid customer experience, it's important to know the differences between live chat and asynchronous messaging—and which one customers prefer

Lights, camera, integration บทความ

Lights, camera, integration

We’re putting a spotlight on our brand new cast of app integrations

How Bolt supports customers despite lightning-fast growth บทความ

How Bolt supports customers despite lightning-fast growth

With the omnipresent threat of competition nipping at Bolt’s heels, the ride-sharing company keeps its mission pretty simple: offer fast, simple, and effortless service. The goal is for riders and drivers to share a seamless experience that inspires loyalty on both sides

Here’s what it takes to be a great customer service leader บทความ

Here’s what it takes to be a great customer service leader

Good customer service is quickly becoming a core value to companies and has never been more…

Mizzen+Main brings service led retail to life with Sunshine บทความ

Mizzen+Main brings service led retail to life with Sunshine

Being able to provide a top-of-the-line product is only half the battle. As the days progress and technology advances, so will our customers’ expectations

6 steps to build your service recovery program บทความ

6 steps to build your service recovery program

Don’t let your customer service team miss out on the opportunity to turn every negative interaction into a positive one. Take a look at how a service recovery program can help

Beyond the bottom line: Building a business on customer empathy บทความ

Beyond the bottom line: Building a business on customer empathy

We seem to agree that a sense of customer empathy should be embedded into our day-to-day work, but turning that intention into a strategy and unified organizational vision is an essential evolution of that idea

Time to team up: Zendesk’s new partner program บทความ

Time to team up: Zendesk’s new partner program

Zendesk's redesigned partner program is eminently flexible, helping partners drive customer engagement and deliver great customer experiences

13 tips for a perfect sales presentation บทความ

13 tips for a perfect sales presentation

Solid sales presentations are essential for pitching products and services. Here are 13 tips to arrive…