
Introducing stories about helpful people
Meet Eric Grandon, who invites other veterans and first-line responders to his farm so they can experience the healing powers of beekeeping.
Guides, research, and more

How companies thrive after switching from Salesforce to Zendesk
Explore this eBook to learn how companies of all types, large and small, have flourished after making the switch from Salesforce to Zendesk.

Report: CX Champions of Europe
Zendesk partnered with ESG Research to build a framework around CX maturity. Learn how the CX Champions of Europe are driving CX success.

รายงาน: แชมเปี้ยน (Champions) ด้าน CX ในเอเชียแปซิฟิก
Zendesk ได้จับมือกับ ESG Research เพื่อร่วมกันสร้างกรอบการทำงานให้เกิดความเจริญเติบโตในด้าน CX เรียนรู้วิธีผลักดันให้เกิดความสำเร็จด้าน CX ของแชมเปี้ยน (Champions) ในภูมิภาคเอเชียแปซิฟิก
เบราซ์ Library
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Latest stories Page 10

Trustpilot goes all in on self-service and gets results
Trustpilot makes content easily accessible, improving agent efficiency and harnessing actionable analytics that can lead to the kind of self-service that drives scalability

How the accelerating convergence of CRM and contact centers is driving better CX
While the general use of customer relationship management software (CRM) has become the industry standard, it…

การมองหาการปลอบประโลมเมื่อเราต้องเผชิญความไม่แน่นอนและความสูญเสียที่คลมเครือ
ในเดือนแรกๆ ของฤดูหนาวเรารู้ว่าเราเป็นใคร พวกเราส่วนใหญ่แทบจะ …

Use group messaging to deliver great customer experiences
Multiple moving parts can come together like a well-oiled machine, and group messaging is quickly becoming the way to do just that.

How the International Rescue Committee welcomes asylum seekers and refugees to the U.S.
Every day, approximately 37,000 people in countries ravaged by war or violence make the difficult decision…

How Zendesk’s Tech for Good partners support refugees worldwide, and how you can help
Zendesk supports several organizations that provide essential services to refugees, migrants, and asylum seekers. This World Refugee Day, learn how you can help, too.

Stop for a CX moment—actionable advice from industry leaders
As we gradually adjust to the nuances and complexities of this “new normal”, businesses are focusing…

5 components of a winning knowledge base article template
The key is to find the right mix of knowledge base article templates for your customer-audience

How to simplify your sales tools
Simplify your sales software so your reps can spend more time developing relationships and less time on apps

How messaging apps help connect immigrant and diaspora communities
Group chats have been an extension of my social circles for as long as I’ve had…

Inclusive leadership has never been more imperative
As our nation struggles with and rallies around a re-awakening of racial injustice that has been…

ผ่านเลนส์ของ CIO: 5 เทรนด์ CX ที่สำคัญในปี 2020
อ่านรายละเอียดแนวโน้ม CX ที่เราพบในปี 2020 และเรียนรู้ว่าเหตุใด CIO เป็นตำแหน่งที่โดดเด่นในการผลักดันองค์กรสู่การมีลูกค้าเป็นศูนย์กลาง

What is call center software?
Call center software can help your agents meet these expectations with minimal effort. The key is understanding the features and benefits that call center software can offer and then deciding which ones you need most.

3 tips on how to improve your IT service desk
Unlike a help desk, a service desk is an IT function that traditionally supports a business’s technology infrastructure. Instead of helping customers, service desks support employees

5 skills that make your customer service resume stand out
Top things hiring managers look for in a customer service resume

9 ticketing system tips for outstanding customer service
Customers expect fast response times from your support team. Here are tips for creating a ticketing system to streamline workflows and boost efficiency

The future of customer care: built-in flexibility
Customer contact centers have always been divided between remote work and in-office work, with arguments for…

Building the best mobile customer experience — do I need an app?
Apps are a great way to retain customers, but it's important to flesh out a comprehensive mobile strategy across all touchpoints, like web and social media

2020 State of SMB Sales
In this whitepaper we take a look at what has changed for SMB sales teams in recent years, the main issues facing SMB sales teams, and the role of technology at small and mid-sized companies

What is a help desk?
A help desk is an often-overlooked cornerstone of a great customer service experience, internal or external. Here's how it can benefit your business