ปรับปรุงประสบการณ์สำหรับลูกค้า

Zendesk’s Tech for Good partners create crucial COVID-19 resources

Zendesk’s Tech for Good partners create crucial COVID-19 resources

These organizations are using Zendesk tools to connect people with the information, care, and services they need

ผลกระทบของ COVID-19 ต่อประสบการณ์ลูกค้า (CX): Benchmark Snapshot ของ Zendesk บทความ

ผลกระทบของ COVID-19 ต่อประสบการณ์ลูกค้า (CX): Benchmark Snapshot ของ Zendesk

Customer requests are increasingly prone to volatility, putting pressure on support teams as ticket volume fluctuates during the COVID-19 outbreak

Ask Me Anything: Adapting for COVID-19 บทความ

Ask Me Anything: Adapting for COVID-19

During our most recent “Ask Me Anything” (AMA) discussion, leaders from the Zendesk Business Continuity Leadership Team shared how we adapted for the unprecedented coronavirus (COVID-19) pandemic and quickly mobilized our employees to work from home

Zendesk อัพเดท: เรายังปลอดภัย และพร้อมรับใช้คุณ บทความ

Zendesk อัพเดท: เรายังปลอดภัย และพร้อมรับใช้คุณ

Our top priorities are to keep our employees safe and to support the companies and customers that depend on Zendesk

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Top CRM benefits for sales and support teams บทความ

Top CRM benefits for sales and support teams

With automation and organization features, CRMs empower sales teams to work more efficiently and serve their customers more thoughtfully

What is the CRM process? บทความ

What is the CRM process?

The CRM tool itself is what provides the data and functionalities your team needs to execute this strategy—and ultimately turn leads into customers

Fast-track lead generation with Sell + Reach บทความ

Fast-track lead generation with Sell + Reach

Sales reps can spend hours scouring channels like LinkedIn for potential leads to add to their pipeline. Even then, there’s no guarantee they’ll find the right contact information for the leads they do generate

What is the sales pipeline and how do you track it? บทความ

What is the sales pipeline and how do you track it?

In this post, we’ll take a deeper look into what the sales pipeline is, along with how to track and manage it with a CRM

Guides, research, and more

Refitting retail service and support Guide

Refitting retail service and support

Customers expect fast, personal support from retailers. They want to connect with companies on their own…

Customer service trends in media and entertainment บทความ

Customer service trends in media and entertainment

Customer trust and loyalty is hard-won and easily lost. As media and entertainment companies continue to…

Why 44% of customers experience poor customer service when banking online บทความ

Why 44% of customers experience poor customer service when banking online

According to a recent IDC report, 44% of customers say they’ve had poor experiences when banking…

Latest stories Page 11

Make your work flow : 5 steps to scale your support operations Guide

Make your work flow : 5 steps to scale your support operations

For growing businesses, effectively fielding every customer service inquiry becomes more and more challenging. Having the…

Big expectations, small businesses: What customers want บทความ

Big expectations, small businesses: What customers want

Good customer service experiences can result in more business from not just that customer, but also…

Sales productivity: How to measure it. บทความ

Sales productivity: How to measure it.

Learn valuable productivity insights from sales experts, as well as productivity measures to use to improve…

3 top priorities in banking customer service บทความ

3 top priorities in banking customer service

Customers expect banks to offer an exemplary digital experience — and retain a human touch. High performers share these traits

Kicking off summertime with new apps บทความ

Kicking off summertime with new apps

Learn about some great new apps to help improve and extend your Zendesk experience

Big expectations, small businesses: What customers want in Australia บทความ

Big expectations, small businesses: What customers want in Australia

Good customer service experiences can result in more business from not just that customer, but also…

Start providing personalized customer service บทความ

Start providing personalized customer service

There are many upsides to personalizing your customer service, but doing so can be a tightrope walk. Here are some tips for providing personalized customer service and customer experience at scale

How is machine learning being used in customer service? บทความ

How is machine learning being used in customer service?

Despite it’s growing popularity, there’s still a lot of confusion concerning how machine learning fits within…

How Chip and Joanna Gaines turned a hit TV show into Magnolia Podcast

How Chip and Joanna Gaines turned a hit TV show into Magnolia

Repeat Customer podcast, Season 2, Episode 7 Chip and Joanna Gaines were stars of the hit…

"หลายคนถึงหลายคน" ให้การสนับสนุนลูกค้าที่สมบูรณ์ยิ่งขึ้นและปรับขนาดได้ในชุมชน Zendesk บทความ

"หลายคนถึงหลายคน" ให้การสนับสนุนลูกค้าที่สมบูรณ์ยิ่งขึ้นและปรับขนาดได้ในชุมชน Zendesk

An active user community is a great way for users to connect with one another, share ideas, and get answers to questions. Here's how the Zendesk Community improved and enhanced our customers' experience

How to report across multiple channels บทความ

How to report across multiple channels

There are some basics to think about when it comes to using data to improve operations…

The benefits of owning your support community บทความ

The benefits of owning your support community

The many benefits to hosting a support community include better knowledge sharing, fostering productive conversations, enabling product experts, moderating conversations, SEO, and more

Don’t be afraid of change บทความ

Don’t be afraid of change

Without a change management process to ensure success, all kinds of disruptions can occur, slowing down productivity and eating away at resources

Zendesk Duet: break down the silos between sales and support บทความ

Zendesk Duet: break down the silos between sales and support

Duet is a “super seat” that gives users access to both Sell and Support, enabling sales…

3 keys to unlocking a measurable sales pipeline Whitepaper

3 keys to unlocking a measurable sales pipeline

Effectively building, maintaining and optimizing a sales pipeline is a lot more complicated than pouring leads…

Three ways an AI-powered knowledge base changes the game บทความ

Three ways an AI-powered knowledge base changes the game

AI-powered knowledge bases have become vital to providing high-quality customer service--here's why

The ultimate guide to agile sales management บทความ

The ultimate guide to agile sales management

Discover agile sales development principles that can be applied to empower reps, improve team performance and…

CRM Buyers Kit: Everything you need to know when buying Sales CRM บทความ

CRM Buyers Kit: Everything you need to know when buying Sales CRM

With more than 350 Sales CRMs on the market, choosing the right sales solution for your…

How SeatGeek scores you tickets to the game Podcast

How SeatGeek scores you tickets to the game

Repeat Customer podcast, Season 2, Episode 6 When SeatGeek set out to disrupt the live-event ticket-buying…

3 ways to turn your call center into an experience center บทความ

3 ways to turn your call center into an experience center

Cloud-based contact centers, workforce optimization, advanced automation, and AI are the driving forces behind turning call centers into experience centers