Customer support

Developing a scalable customer feedback strategy with Squarespace’s Rapha Fontes
| 1 min read

Developing a scalable customer feedback strategy with Squarespace’s Rapha Fontes

Rapha Fontes of Squarespace joins Conversations with Zendesk host Nicole Saunders for an in-depth conversation about gathering and acting on customer feedback at scale.

Words! What are they good for?
Article | 7 min read

Words! What are they good for?

In this Cybersecurity Awareness Month special, we take a deep dive into the top cybersecurity terms you need to know.

Say hello to September integrations
Article | 4 min read

Say hello to September integrations

New Zendesk app integrations are here. Learn all about how these integrations can help out your sales and support teams.

Improving operations through customer-centricity with Wine.com’s Addie Wallace
| 2 min read

Improving operations through customer-centricity with Wine.com’s Addie Wallace

In this episode of the Conversations with Zendesk podcast, Addie Wallace of Wine.com talks about personalizing the customer experience and the importance of customer feedback.

Sales

How to calculate profit margin: Calculator, formulas, and examples
Article | 9 min read

How to calculate profit margin: Calculator, formulas, and examples

Arm your business with the tools you need to boost your income with our interactive profit margin calculator and guide.

Sales negotiation skills and strategies to win more deals
Article | 12 min read

Sales negotiation skills and strategies to win more deals

Sales negotiations can be delicate. Learn how to set your sales team up for success with key strategies and training.

50 sales-probing questions to better understand your prospects
Article | 11 min read

50 sales-probing questions to better understand your prospects

Sales-probing questions help you better understand your prospect’s needs and wants. Here are questions you can use in your next call.

Sales performance management 101: Definition and strategies
Article | 10 min read

Sales performance management 101: Definition and strategies

A sales performance management process enables you to analyze and actualize your business’s progress and move you toward success.

Culture

Women in Leadership: Debunking negotiation myths with Wema Hoover
Article | 4 min read

Women in Leadership: Debunking negotiation myths with Wema Hoover

The DE&I leader shares how women can refine their negotiation skills in the workplace and create value at the negotiating table.

Brewing customer service magic: A CX Moment with Dutch Bros Coffee
Article | 6 min read

Brewing customer service magic: A CX Moment with Dutch Bros Coffee

Zendesk spoke with two Dutch Bros CX leaders about the importance of building strong customer relationships—one cup of coffee at a time.

Why we need to gather, dream, and amplify louder and prouder in 2023 and beyond: A Pride month special with Zendesk’s Scott Morris

Why we need to gather, dream, and amplify louder and prouder in 2023 and beyond: A Pride month special with Zendesk’s Scott Morris

In a candid interview, Zendesk Acting Chief Marketing Officer and Executive Sponsor of the Pride employee committee, Scott Morris, shines a light on why it's a pivotal time for Pride community members and allies to rally together.

Elevating women and embracing equity: How 3 organizations make a difference
Article | 3 min read

Elevating women and embracing equity: How 3 organizations make a difference

See how Zendesk partners are creating more equitable workplaces, advancing women’s careers, and empowering women across the globe.

Guides, research, and more

IT leaders tackle new challenges with security, AI, and CX
White Paper | 3 min read

IT leaders tackle new challenges with security, AI, and CX

Discover new insights and data from 1,200 IT leaders about AI, data privacy, and CX strategies.

The guide to customizing your customer service software

The guide to customizing your customer service software

Zendesk's adaptable Agent Workspace is the modern solution to handling classic customer service issues like high ticket volume and complex queries. This guide explores new features that make agents' jobs easier.

State of Manufacturing CX 2023

State of Manufacturing CX 2023

Download the State of Manufacturing CX 2023 report for actionable CX insights built for manufacturers in today’s ultra-competitive environment.

Latest stories Page 6

Stay product-obsessed: Take it from Zendesk VP and 2x founder Cristina Fonseca
Article | 4 min read

Stay product-obsessed: Take it from Zendesk VP and 2x founder Cristina Fonseca

Learn how Fonseca navigated radically different business environments over two tours of duty as a startup founder.

How AI and data analysis can help your business provide the personalized service customers demand
Article | 5 min read

How AI and data analysis can help your business provide the personalized service customers demand

With Zendesk and Amazon Web Services (AWS), businesses can deliver personalized customer experiences at scale with a solution that grows with them and integrates into their existing tech stacks.

IWD 2023: Celebrating women around the world who are championing equity

IWD 2023: Celebrating women around the world who are championing equity

This year’s theme for IWD is “Embrace Equity”—and that’s exactly what these women at Zendesk are enabling and empowering others to do.

Charting a course to digital transformation in the passenger transportation industry

Charting a course to digital transformation in the passenger transportation industry

Digital transformation is desperately needed in the passenger transportation industry. See how modern CX solutions can help bridge the gap between legacy systems and newer ones.

Zendesk for Passenger Transportation

Zendesk for Passenger Transportation

Legacy infrastructure is a big challenge in the passenger transportation industry. See how Zendesk helps transportation companies integrate the old with the new for a more modern customer experience.

Modern CX is long overdue in the passenger transportation industry
Article | 6 min read

Modern CX is long overdue in the passenger transportation industry

A travel boom is upon us. Airlines, cruise lines, and passenger railroads need to refresh their CX if they want to cash in and create loyal customers for life.

Building community for Black History Month and beyond
Article | 2 min read

Building community for Black History Month and beyond

Zendesk celebrated Black History Month under the theme of Black History Is My History. Here’s how employees embraced their authentic selves and formed deeper connections with their Black peers and allies.

Top 5 retail trends to watch for in 2023
Article | 1 min read

Top 5 retail trends to watch for in 2023

Explore the top retail trends of 2023, including meeting shoppers where they are, the rise of phygital, and hyper-personalization.

Eightfold founder Ashutosh Garg on how to achieve “pitch-market fit”
Article | 3 min read

Eightfold founder Ashutosh Garg on how to achieve “pitch-market fit”

Why the right product and the right product story work hand-in-hand.

Increasing efficiency with Agent Workspace

Increasing efficiency with Agent Workspace

Increased customer satisfaction, more efficient agents, and better conversational experiences. That's Agent Workspace.

Engage, deflect, or convert? How Proactive Messages drive better conversational experiences
Article | 2 min read

Engage, deflect, or convert? How Proactive Messages drive better conversational experiences

Proactive Messages help deflect tickets, convert leads, and create better conversational experiences for customers.

Nothing sweeter than new integrations
Article | 6 min read

Nothing sweeter than new integrations

New Zendesk app integrations are here. Learn all about how these integrations can help out your sales and support teams.

CX trends for the public sector

CX trends for the public sector

Get conversational with your constituents for a seamless public service experience across channels.

29 customer service phrases for a positive experience (and 12 you shouldn’t say)
Article | 6 min read

29 customer service phrases for a positive experience (and 12 you shouldn’t say)

Pour some positive vibes into your daily script. These customer service phrases can prepare you for common scenarios so you can take your conversations to the next level.

What is omnichannel retail? Definition, examples, and trends
Article | 11 min read

What is omnichannel retail? Definition, examples, and trends

Omnichannel retailing is a customer experience strategy that lets customers interact with a brand on the channels of their choice and enjoy connected, personalized experiences.

42 customer thank you card ideas to show your appreciation
Article | 12 min read

42 customer thank you card ideas to show your appreciation

Show your customers how much their business means to you with our thank you note samples and email templates.

Yext founder Howard Lerman on why customer-centric companies are built to last
Article | 2 min read

Yext founder Howard Lerman on why customer-centric companies are built to last

Learn how Yext became a leading enterprise B2B SaaS company courted by Google.

35 customer experience statistics to know for 2023
Article | 6 min read

35 customer experience statistics to know for 2023

Over 50 percent of customers will switch to a competitor after a single unsatisfactory customer experience. Here's a list of 35 more customer experience statistics to share with your team.

What is employee turnover? Calculation, effects, and prevention tips
Article | 10 min read

What is employee turnover? Calculation, effects, and prevention tips

Employee turnover is the number of workers leaving your business at any given time—including voluntary and involuntary exits. We’ll explain how to calculate and reduce turnover in your organization.

We shine when our customers shine
Article | 3 min read

We shine when our customers shine

It’s always nice to wake up to good news. We are delighted and honored to learn…