บทความ Values with action: how Zendesk will continue to do better
Silence is complicity. Speech is not enough. We’re committed to being an ongoing catalyst for change. Here are the latest steps we’re taking
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บทความ Knowledge base article templates to level-up your self-service game
The key is to find the right mix of knowledge base article templates for your customer-audience
บทความ Through the CIO lens: 5 important CX trends for 2020
Learn more CX trends we're seeing in 2020 and find out how CIOs are in a unique position to drive their organizations toward customer centricity.
บทความ What is call center software?
Call center software can help your agents meet these expectations with minimal effort. The key is understanding the features and benefits that call center software can offer and then deciding which ones you need most.
บทความ 3 tips on how to improve your IT service desk
Unlike a help desk, a service desk is an IT function that traditionally supports a business’s technology infrastructure. Instead of helping customers, service desks support employees
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Guide How to simplify your sales tools
Simplify your sales software so your reps can spend more time developing relationships and less time on apps
Whitepaper 2020 State of SMB Sales
In this whitepaper we take a look at what has changed for SMB sales teams in recent years, the main issues facing SMB sales teams, and the role of technology at small and mid-sized companies
บทความ Top CRM benefits for sales and support teams
With automation and organization features, CRMs empower sales teams to work more efficiently and serve their customers more thoughtfully
บทความ What is the CRM process?
The CRM tool itself is what provides the data and functionalities your team needs to execute this strategy—and ultimately turn leads into customers
Guides, research, and more
Whitepaper รายงานประจำปี 2020 ของ Gartner Magic Quadrant สำหรับ CRM Customer Engagement Center
Zendesk is named a leader in the 2020 Gartner Magic Quadrant for the CRM Customer Engagement…
Whitepaper Frost & Sullivan award Zendesk for leadership in omnichannel digital customer engagement
Zendesk stood out as a leader by adopting and strengthening its omnichannel digital customer engagement strategy with the acquisition of Smooch in 2019, and its vision for building a truly open platform on Sunshine
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บทความ 10 common CRM problems and how to fix them
If you take a deep look into your customer data, you can get better forecasting capabilities. In other words, you can more effectively serve your customers and understand your prospects
บทความ 7 questions every small business should ask when looking for a CRM
Capturing the whole customer experience is hard when your data is siloed. The right CRM can help a small business bring it all together
บทความ How to create a sales CRM strategy
With a CRM strategy, your team will be able to fully utilize the tool to close more sales, boost efficiency, and improve prospects’ experience
บทความ 3 reasons support leaders can benefit from a sales CRM
To help ensure your buyer’s journey is an effortless one, businesses will want to bridge silos and close gaps between sales and support
บทความ Fullscript’s best practices for scaling support operations
When Fullscript needed to address rising customer interactions, it learned that scaling support effectively didn't mean simply hiring more agents
บทความ Considering customer service outsourcing? Ask these 4 questions first
In this article, we’ll clear up some of the confusion about customer service outsourcing so you’re enabled to make the best decision possible
บทความ 12 big reasons customer service training matters
It's hard to make time for a training program when you’re trying to keep up with customer demands, but it’s critical to your company’s health. Here are some key tips
Guide ให้การสนับสนุนด้วยการสนทนาได้ง่ายๆ ด้วย Zendesk
Depending on the size of your support operations, it might seem easier to stick with a…
Guide Building and managing a virtual support team
Virtual teams present different challenges and opportunities from those of an onsite team. Radical trust and…
บทความ Cultivating customer loyalty for long-term success
The ideal formula for customer loyalty is a mix of the operational and the emotional, from customer support to marketing, to branding, and more
บทความ How to build a sales CRM process
How do you upgrade your sales process to be more straightforward and efficient? The answer is…
บทความ Drive revenue with customer analytics
As companies grow, customers suffer. For small and medium-sized businesses, tracking relevant data is crucial to providing the best CX possible
บทความ How to save time with customer service email templates
With email management software, you can create customer service email templates to save time, allowing you to increase efficiency at scale
บทความ What is a sales CRM?
When most people refer to a CRM (customer relationship management) they’re referring to software or a…
บทความ Your guide to customer service email management software
Keeping email under control is critical to a good customer experience. As your business grows, consider using customer service email management software
บทความ Leveraging customer service to impact customer acquisition
Your customer service team can help turn prospects into new customers as well as keep existing ones happy
บทความ ขอแนะนำ Zendesk Sales Suite
The Zendesk Sales Suite removes the difficulties of sales software so that teams can spend more…
บทความ Zendesk จะเปลี่ยนโฉม CX ในปี 2020 อย่างไร
We’re excited to announce the official release of the Support Suite, the Sales Suite, and Sunshine
บทความ Incoming integrations
In honor of the month of love, here’s what we love about February's incoming integrations. Read all about them
บทความ 7 tips to avoid common pitfalls with AI in customer service
Puneet Mehta, Founder and CEO at Netomi, shares 7 tips to help ensure AI improves CSAT, agent satisfaction, and overall business value