บทความ Introducing stories about helpful people
Meet Eric Grandon, who invites other veterans and first-line responders to his farm so they can experience the healing powers of beekeeping.
บริการ
Whitepaper รายงาน: แชมเปี้ยน (Champions) ด้าน CS ในอเมริกาเหนือ
Zendesk partnered with ESG Research to build a framework around CX maturity. Learn how leaders in the United States and Canada are driving CX success.
บทความ เร็วกว่า ดีกว่าและแข็งแกร่งกว่า—การใช้เทคโนโลยีอย่างชาญฉลาดสามารถสร้างความแตกต่างใน CX ได้อย่างไร
องค์กร CX ชั้นนำจะยึดมั่นในการให้ลูกค้าเป็นศูนย์กลาง โดยการใช้เทคโนโลยีในรูปแบบที่ชาญฉลาดเพื่อสนับสนุนกระบวนการที่มีความคล่องตัว
บทความ กลายเป็นแชมเปี้ยน CX —แนวทางปฏิบัติสำหรับคุณและทีม
ESG Research ระบุจุดที่บริษัทต่างๆ กำลังยกระดับเกม CX ของพวกเขา—และจุดที่พวกเขายังคงเป็นรองอยู่
บทความ ผลกระทบของทีมฝ่ายสนับสนุนที่มีศักยภาพต่อ CX สำหรับธุรกิจขนาดเล็ก
เรียนรู้วิธีจัดตั้งเจ้าหน้าที่ตัวแทนฝ่ายสนับสนุนเพื่อความสำเร็จในการส่งมอบเครื่องมือเพื่อขับเคลื่อนธุรกิจของคุณให้ก้าวหน้า
ฝ่ายขาย
บทความ 5 sales process templates for building out your pipeline
Tighten up your pipeline with custom stages and criteria requirements
บทความ How sales managers use Zendesk Sell to boost their team’s performance
At the end of the day, sales managers are focused on one goal: Making sure their…
บทความ Sales performance: Why it matters and what managers can do about it
Maybe you’ve heard it before: “People don’t quit their job; they quit their managers.” Bad managers…
บทความ Get more from your sales emails with Zendesk Sell
Email is only getting more popular. In 2020, 306.4 billion emails are being sent and received…
วัฒนธรรม
บทความ How community nonprofits shift focus to solve for food insecurity
Around the world, more people are going hungry now than before the pandemic hit. Now, nonprofits worldwide have had to pivot their focus to offering the most essential service of all: giving food.
บทความ Inspiring customer loyalty by giving thanks
We’re not the only ones who are lulled into a stupor of customer satisfaction in response to service steeped in gratitude. See how you can inspire customer loyalty by giving thanks.
บทความ Why the employee experience is the customer experience
The second time I speak with Colleen Berube, CIO and SVP of Operations at Zendesk, she…
บทความ Holiday 2020: 3 trends for retailers this season
The most wonderful time of the year will look a bit different in 2020. The holidays…
Guides, research, and more
Whitepaper How companies thrive after switching from Salesforce to Zendesk
Explore this eBook to learn how companies of all types, large and small, have flourished after making the switch from Salesforce to Zendesk.
Whitepaper Report: CX Champions of Europe
Zendesk partnered with ESG Research to build a framework around CX maturity. Learn how the CX Champions of Europe are driving CX success.
Whitepaper รายงาน: แชมเปี้ยน (Champions) ด้าน CX ในเอเชียแปซิฟิก
Zendesk ได้จับมือกับ ESG Research เพื่อร่วมกันสร้างกรอบการทำงานให้เกิดความเจริญเติบโตในด้าน CX เรียนรู้วิธีผลักดันให้เกิดความสำเร็จด้าน CX ของแชมเปี้ยน (Champions) ในภูมิภาคเอเชียแปซิฟิก
เบราซ์ Library
อยากเจาะลึกลงในหัวข้อหรือ? เราจัดให้
Latest stories Page 7
บทความ How to build and scale your customer onboarding process
Getting customer onboarding right is critical to long-term retention. Here's how to build your business’s onboarding strategy.
A guide to call center skills
Need to hire agents to work the phones? Here are some tips for hiring candidates with the right call center skills.
บทความ 5 ways AI is helping solve human problems
We all use artificial intelligence (AI) every day. I regularly ask Siri to call my mom;…
บทความ Welcome to your one-stop integration shop
New Zendesk app integrations are here. Learn all about how these new integrations can ease workloads…
บทความ Proven ways to deal with high call volume
High call volume can overwhelm agents and harm the customer experience. But support managers have a host of ways they can manage and deflect inbound calls.
Guide Four key principles for evolving the employee experience
While many companies are looking ahead to reenvision how physical offices will function, remote work is here to stay. Here's how to evolve your employees’ experience in the ever-changing next normal.
บทความ CX and COVID-19: What agile companies are doing differently
See what the data says about how the most successful companies are adapting and innovating to meet customer needs as the pandemic wears on.
Infographic How SMB sales teams are keeping up in 2020
Let’s take a look at how SMB sales teams are adapting to keep up.
บทความ 5 messaging best practices for a better customer and agent experience
Customers want to interact with businesses on the same messaging channels they use in their personal lives. Here's how to make it a good experience.
บทความ 30 customer success interview questions you should ask every candidate
To build the team of your dreams, ask these customer success interview questions.
บทความ Forget the pitch: 9 sales questions to close the deal
You need to know your prospect before you pitch to them. Here are the sales questions you need to ask to get them talking.
บทความ 4 companies talk CX, changing course, and managing expectations
Despite best intentions, describing the state of the world right now as “the new normal” doesn’t…
บทความ How to successfully onboard a remote customer support team
Effective onboarding is essential to modern business success, but it's not always easy—especially if you're trying to onboard a remote customer support team.
บทความ Setting sales goals in 2020: How to achieve success in today’s changing climate
Struggling to meet your sales goals this year? Chances are you'll need to adjust them to meet today's changing climate. Here's how.
บทความ 5 key things to consider when evaluating a messaging partner
Business messaging is still new, which makes it challenging to know what to look for in a messaging partner. Here's what's important.
บทความ From 3 years to 8 weeks—digital transformation is speeding up
“We used to talk about a burning platform,” said Scott Engler, VP of Advisory for CFO/CHRO…
บทความ How to show customer appreciation (+ customer gift guide)
Like old friends, customer loyalty is gold. Learn how you can build loyalty with customer appreciation.
บทความ How a ticketing tool helps SMBs scale with growth
For up-and-coming companies, seeing the business grow can be immensely fulfilling. Yet it can also be…
บทความ 18 customer service videos to improve your customer service skills
Explore a list of the most current customer service videos including TED Talks, training tips, tutorials, and CX thought leadership.