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Knowledge base article templates to level-up your self-service game บทความ

Knowledge base article templates to level-up your self-service game

The key is to find the right mix of knowledge base article templates for your customer-audience

Through the CIO lens: 5 important CX trends for 2020 บทความ

Through the CIO lens: 5 important CX trends for 2020

Learn more CX trends we're seeing in 2020 and find out how CIOs are in a unique position to drive their organizations toward customer centricity.

What is call center software? บทความ

What is call center software?

Call center software can help your agents meet these expectations with minimal effort. The key is understanding the features and benefits that call center software can offer and then deciding which ones you need most.

3 tips on how to improve your IT service desk บทความ

3 tips on how to improve your IT service desk

Unlike a help desk, a service desk is an IT function that traditionally supports a business’s technology infrastructure. Instead of helping customers, service desks support employees

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How to simplify your sales tools Guide

How to simplify your sales tools

Simplify your sales software so your reps can spend more time developing relationships and less time on apps

2020 State of SMB Sales Whitepaper

2020 State of SMB Sales

In this whitepaper we take a look at what has changed for SMB sales teams in recent years, the main issues facing SMB sales teams, and the role of technology at small and mid-sized companies

Top CRM benefits for sales and support teams บทความ

Top CRM benefits for sales and support teams

With automation and organization features, CRMs empower sales teams to work more efficiently and serve their customers more thoughtfully

What is the CRM process? บทความ

What is the CRM process?

The CRM tool itself is what provides the data and functionalities your team needs to execute this strategy—and ultimately turn leads into customers

Guides, research, and more

รายงานประจำปี 2020 ของ Gartner Magic Quadrant สำหรับ CRM Customer Engagement Center Whitepaper

รายงานประจำปี 2020 ของ Gartner Magic Quadrant สำหรับ CRM Customer Engagement Center

Zendesk is named a leader in the 2020 Gartner Magic Quadrant for the CRM Customer Engagement…

Frost & Sullivan award Zendesk for leadership in omnichannel digital customer engagement Whitepaper

Frost & Sullivan award Zendesk for leadership in omnichannel digital customer engagement

Zendesk stood out as a leader by adopting and strengthening its omnichannel digital customer engagement strategy with the acquisition of Smooch in 2019, and its vision for building a truly open platform on Sunshine

Sunshine technical guide Guide

Sunshine technical guide

Learn how to connect and understand all your customer data.

10 common CRM problems and how to fix them บทความ

10 common CRM problems and how to fix them

If you take a deep look into your customer data, you can get better forecasting capabilities. In other words, you can more effectively serve your customers and understand your prospects

7 questions every small business should ask when looking for a CRM บทความ

7 questions every small business should ask when looking for a CRM

Capturing the whole customer experience is hard when your data is siloed. The right CRM can help a small business bring it all together

How to create a sales CRM strategy บทความ

How to create a sales CRM strategy

With a CRM strategy, your team will be able to fully utilize the tool to close more sales, boost efficiency, and improve prospects’ experience

3 reasons support leaders can benefit from a sales CRM บทความ

3 reasons support leaders can benefit from a sales CRM

To help ensure your buyer’s journey is an effortless one, businesses will want to bridge silos and close gaps between sales and support

Fullscript’s best practices for scaling support operations บทความ

Fullscript’s best practices for scaling support operations

When Fullscript needed to address rising customer interactions, it learned that scaling support effectively didn't mean simply hiring more agents

Considering customer service outsourcing? Ask these 4 questions first บทความ

Considering customer service outsourcing? Ask these 4 questions first

In this article, we’ll clear up some of the confusion about customer service outsourcing so you’re enabled to make the best decision possible

12 big reasons customer service training matters บทความ

12 big reasons customer service training matters

It's hard to make time for a training program when you’re trying to keep up with customer demands, but it’s critical to your company’s health. Here are some key tips

ให้การสนับสนุนด้วยการสนทนาได้ง่ายๆ ด้วย Zendesk Guide

ให้การสนับสนุนด้วยการสนทนาได้ง่ายๆ ด้วย Zendesk

Depending on the size of your support operations, it might seem easier to stick with a…

Building and managing a virtual support team Guide

Building and managing a virtual support team

Virtual teams present different challenges and opportunities from those of an onsite team. Radical trust and…

Cultivating customer loyalty for long-term success บทความ

Cultivating customer loyalty for long-term success

The ideal formula for customer loyalty is a mix of the operational and the emotional, from customer support to marketing, to branding, and more

How to build a sales CRM process บทความ

How to build a sales CRM process

How do you upgrade your sales process to be more straightforward and efficient? The answer is…

Drive revenue with customer analytics บทความ

Drive revenue with customer analytics

As companies grow, customers suffer. For small and medium-sized businesses, tracking relevant data is crucial to providing the best CX possible

How to save time with customer service email templates บทความ

How to save time with customer service email templates

With email management software, you can create customer service email templates to save time, allowing you to increase efficiency at scale

What is a sales CRM? บทความ

What is a sales CRM?

When most people refer to a CRM (customer relationship management) they’re referring to software or a…

Your guide to customer service email management software บทความ

Your guide to customer service email management software

Keeping email under control is critical to a good customer experience. As your business grows, consider using customer service email management software

Leveraging customer service to impact customer acquisition บทความ

Leveraging customer service to impact customer acquisition

Your customer service team can help turn prospects into new customers as well as keep existing ones happy

ขอแนะนำ Zendesk Sales Suite บทความ

ขอแนะนำ Zendesk Sales Suite

The Zendesk Sales Suite removes the difficulties of sales software so that teams can spend more…

Zendesk จะเปลี่ยนโฉม CX ในปี 2020 อย่างไร บทความ

Zendesk จะเปลี่ยนโฉม CX ในปี 2020 อย่างไร

We’re excited to announce the official release of the Support Suite, the Sales Suite, and Sunshine

Incoming integrations บทความ

Incoming integrations

In honor of the month of love, here’s what we love about February's incoming integrations. Read all about them

7 tips to avoid common pitfalls with AI in customer service บทความ

7 tips to avoid common pitfalls with AI in customer service

Puneet Mehta, Founder and CEO at Netomi, shares 7 tips to help ensure AI improves CSAT, agent satisfaction, and overall business value