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Knowledge base article templates to level-up your self-service game บทความ

Knowledge base article templates to level-up your self-service game

The key is to find the right mix of knowledge base article templates for your customer-audience

Through the CIO lens: 5 important CX trends for 2020 บทความ

Through the CIO lens: 5 important CX trends for 2020

Learn more CX trends we're seeing in 2020 and find out how CIOs are in a unique position to drive their organizations toward customer centricity.

What is call center software? บทความ

What is call center software?

Call center software can help your agents meet these expectations with minimal effort. The key is understanding the features and benefits that call center software can offer and then deciding which ones you need most.

3 tips on how to improve your IT service desk บทความ

3 tips on how to improve your IT service desk

Unlike a help desk, a service desk is an IT function that traditionally supports a business’s technology infrastructure. Instead of helping customers, service desks support employees

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How to simplify your sales tools Guide

How to simplify your sales tools

Simplify your sales software so your reps can spend more time developing relationships and less time on apps

2020 State of SMB Sales Whitepaper

2020 State of SMB Sales

In this whitepaper we take a look at what has changed for SMB sales teams in recent years, the main issues facing SMB sales teams, and the role of technology at small and mid-sized companies

Top CRM benefits for sales and support teams บทความ

Top CRM benefits for sales and support teams

With automation and organization features, CRMs empower sales teams to work more efficiently and serve their customers more thoughtfully

What is the CRM process? บทความ

What is the CRM process?

The CRM tool itself is what provides the data and functionalities your team needs to execute this strategy—and ultimately turn leads into customers

Guides, research, and more

รายงานประจำปี 2020 ของ Gartner Magic Quadrant สำหรับ CRM Customer Engagement Center Whitepaper

รายงานประจำปี 2020 ของ Gartner Magic Quadrant สำหรับ CRM Customer Engagement Center

Zendesk is named a leader in the 2020 Gartner Magic Quadrant for the CRM Customer Engagement…

Frost & Sullivan award Zendesk for leadership in omnichannel digital customer engagement Whitepaper

Frost & Sullivan award Zendesk for leadership in omnichannel digital customer engagement

Zendesk stood out as a leader by adopting and strengthening its omnichannel digital customer engagement strategy with the acquisition of Smooch in 2019, and its vision for building a truly open platform on Sunshine

Sunshine technical guide Guide

Sunshine technical guide

Learn how to connect and understand all your customer data.

Internal collaboration: why and how to prioritize teamwork first บทความ

Internal collaboration: why and how to prioritize teamwork first

When agents, other departments, and even external parties can easily collaborate, everyone wins. Take a look at why internal collaboration = outstanding customer service.

Getting started with Sunshine Guide

Getting started with Sunshine

If you’ve ever called a company with a question, only to be bounced to different departments…

Why negative reviews could be the source of your next customer บทความ

Why negative reviews could be the source of your next customer

Looking at negative reviews purely as the enemy can blind you to their true potential. They're an opportunity to win back customers and enhance your brand’s reputation

The gift of productivity: 3 benefits of customer service team diligence บทความ

The gift of productivity: 3 benefits of customer service team diligence

With customer-centric organizations turning to support agents' experience as the source of improved customer experience, productivity and team diligence are crucial

6 tips for building an effective customer focus strategy บทความ

6 tips for building an effective customer focus strategy

Improving your customer focus starts by deepening your understanding of what customer focus means and building an effective customer focus strategy

The 3 pillars of effective sales leadership บทความ

The 3 pillars of effective sales leadership

Throughout my 16+ years’ experience managing and leading teams, I’ve learned that effective leadership relies on…

The benefits of building a customer community บทความ

The benefits of building a customer community

When you give your customers a space to get to know each other, it empowers them…

Engaged employees and collaboration: how internal help desks help Whitepaper

Engaged employees and collaboration: how internal help desks help

Employee expectations are rising in tandem with customer expectations. Your employees expect the same kind of…

The best lead scoring models have these 7 factors บทความ

The best lead scoring models have these 7 factors

To consistently find strong potential customers, sales reps need a lead scoring model. Here we’ll look at the seven factors that all robust lead scoring models have in common

3 ways to make AI practical and accessible in CX บทความ

3 ways to make AI practical and accessible in CX

Goal-oriented business leaders need an AI accessibility and usability revolution in CX. Ada's Ruth Zive shares sharp, actionable ways to create it

5 ways financial services can use messaging to create a better experience บทความ

5 ways financial services can use messaging to create a better experience

Financial services are taking a bite of the conversational business cake and eating it too, creating fast, personalized, and secure messaging experiences

The 4 most important ways software impacts your customer experience บทความ

The 4 most important ways software impacts your customer experience

Customers may not be interested in your customer experience software – but your company absolutely should be

Diving deep into CX trends: a Q&A with Ray Wang บทความ

Diving deep into CX trends: a Q&A with Ray Wang

Ray Wang of Constellation Research shares actionable insights into this year's most critical customer service trends

The ultimate lead qualification checklist in just 5 questions บทความ

The ultimate lead qualification checklist in just 5 questions

With a lead qualification checklist, your organization has a tool for staying aligned, organized, and accurate when it comes to evaluating prospects

7 tips for creating a customer centric business บทความ

7 tips for creating a customer centric business

Take a look at how putting the customer at the center of your company’s orbit can change your business for the better

Learn from the past and prepare for the future with monthly recurring revenue บทความ

Learn from the past and prepare for the future with monthly recurring revenue

Learn how monthly recurring revenue is calculated and how SaaS companies can leverage it to create more accurate sales forecasts and better budgets

How to handle customer complaints: 10 tips to manage them better บทความ

How to handle customer complaints: 10 tips to manage them better

Play your cards right, and today's upset customers may become your most loyal customers tomorrow.

The 3 revenue formulas every sales team should know บทความ

The 3 revenue formulas every sales team should know

Three revenue formulas worth using are gross revenue, net revenue, and deferred revenue. To help you evaluate your company’s finances, we’ll break down what these three types of revenue mean, how to calculate them, and how to evaluate your figures

Make more sales faster with lead scoring บทความ

Make more sales faster with lead scoring

With the help of lead scoring, reps can more easily prioritize prospects who stand to yield…

Say hello to 2020 with new integrations บทความ

Say hello to 2020 with new integrations

We've got a great roundup of new integrations to ring in the new year. Read all about them