ปรับปรุงประสบการณ์สำหรับลูกค้า

Knowledge base article templates to level-up your self-service game บทความ

Knowledge base article templates to level-up your self-service game

The key is to find the right mix of knowledge base article templates for your customer-audience

Through the CIO lens: 5 important CX trends for 2020 บทความ

Through the CIO lens: 5 important CX trends for 2020

Learn more CX trends we're seeing in 2020 and find out how CIOs are in a unique position to drive their organizations toward customer centricity.

What is call center software? บทความ

What is call center software?

Call center software can help your agents meet these expectations with minimal effort. The key is understanding the features and benefits that call center software can offer and then deciding which ones you need most.

3 tips on how to improve your IT service desk บทความ

3 tips on how to improve your IT service desk

Unlike a help desk, a service desk is an IT function that traditionally supports a business’s technology infrastructure. Instead of helping customers, service desks support employees

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How to simplify your sales tools Guide

How to simplify your sales tools

Simplify your sales software so your reps can spend more time developing relationships and less time on apps

2020 State of SMB Sales Whitepaper

2020 State of SMB Sales

In this whitepaper we take a look at what has changed for SMB sales teams in recent years, the main issues facing SMB sales teams, and the role of technology at small and mid-sized companies

Top CRM benefits for sales and support teams บทความ

Top CRM benefits for sales and support teams

With automation and organization features, CRMs empower sales teams to work more efficiently and serve their customers more thoughtfully

What is the CRM process? บทความ

What is the CRM process?

The CRM tool itself is what provides the data and functionalities your team needs to execute this strategy—and ultimately turn leads into customers

Guides, research, and more

รายงานประจำปี 2020 ของ Gartner Magic Quadrant สำหรับ CRM Customer Engagement Center Whitepaper

รายงานประจำปี 2020 ของ Gartner Magic Quadrant สำหรับ CRM Customer Engagement Center

Zendesk is named a leader in the 2020 Gartner Magic Quadrant for the CRM Customer Engagement…

Frost & Sullivan award Zendesk for leadership in omnichannel digital customer engagement Whitepaper

Frost & Sullivan award Zendesk for leadership in omnichannel digital customer engagement

Zendesk stood out as a leader by adopting and strengthening its omnichannel digital customer engagement strategy with the acquisition of Smooch in 2019, and its vision for building a truly open platform on Sunshine

Sunshine technical guide Guide

Sunshine technical guide

Learn how to connect and understand all your customer data.

How to overcome common sales-related customer service challenges บทความ

How to overcome common sales-related customer service challenges

Having separate silos for sales and support can make it harder for both parties to get their jobs done, but the short end of the stick goes to the customer caught between them

6 productivity tips for customer support agents บทความ

6 productivity tips for customer support agents

Reducing the time it takes to resolve a customer issue makes everyone happier. Getting there means taking actionable steps for greater support agent efficiency

Here’s why your prospecting emails aren’t being read by execs, according to an exec Whitepaper

Here’s why your prospecting emails aren’t being read by execs, according to an exec

By the time you reach a C-suite level, everyone in the organization is contacting you. And…

Guided demo of Zendesk Guide

Guided demo of Zendesk

There are a number of generic ways to grow a small business, such as managing your…

4 factors hindering your close rate บทความ

4 factors hindering your close rate

We’ll talk about the four most common factors that hinder close rates and how to eliminate…

คำแนะนำด้าน CRM อุปกรณ์พกพา Guide

คำแนะนำด้าน CRM อุปกรณ์พกพา

Chances are, your sales team isn’t in front of their computers all day, so they can’t…

Welcome Sell apps to the Zendesk marketplace บทความ

Welcome Sell apps to the Zendesk marketplace

With nearly 1,000 apps available for Zendesk Support and Chat, the Marketplace allows support organizations to extend Zendesk products Today, we expand into new territory — the world of sales

Deep learning vs machine learning: a simple way to understand the difference บทความ

Deep learning vs machine learning: a simple way to understand the difference

Machine learning and deep learning - you've heard of these terms that describe artificial intelligence. Here's a simple way to understand the difference

The power of lead value in sales forecasting บทความ

The power of lead value in sales forecasting

Learn how to determine lead value and how it can be used to build sales forecasts that result in a more accurate impression of your future revenue

Why Excel is an ineffective sales tracker (and what to use instead) บทความ

Why Excel is an ineffective sales tracker (and what to use instead)

It's time to stop formatting endless spreadsheets and invest in a tool that does the work…

How to leverage the exponential smoothing formula for forecasting บทความ

How to leverage the exponential smoothing formula for forecasting

In this post, we’ll cut through all of the dense algebraic equations to explain what exponential smoothing is and how it’s used in sales forecasting

What is good customer service and does it really matter? บทความ

What is good customer service and does it really matter?

What is good customer service? Be nice. Be quick. Be thorough. Your customers will thank you. And so will sales, marketing, and the rest of your company

3 best practices to cultivate loyalty in customer service บทความ

3 best practices to cultivate loyalty in customer service

There are actionable ways to drive loyalty through your customer support. And loyalty really matters

How to use sales psychology to increase lead conversion rates บทความ

How to use sales psychology to increase lead conversion rates

To increase your lead conversion rate, you need to understand how consumer biases play out in…

The gift of apps บทความ

The gift of apps

This year, the holiday season reminded us we have a healthy appetite, not just for food,…

รายงานแนวโน้มประสบการณ์สำหรับลูกค้าของ Zendesk ประจำปี 2020 บทความ

รายงานแนวโน้มประสบการณ์สำหรับลูกค้าของ Zendesk ประจำปี 2020

Customer loyalty can help drive the success of a business, and the customer experience (CX) drives…

การซิงโครไนซ์บริการ: Citizen และ Bulova ควบรวมเพื่อประโยชน์ทาง CX บทความ

การซิงโครไนซ์บริการ: Citizen และ Bulova ควบรวมเพื่อประโยชน์ทาง CX

When high-end watch companies Citizen and Bulova merged, they turned to Zendesk's Sunshine platform to ensure…

Use your IoT data to create a better customer experience บทความ

Use your IoT data to create a better customer experience

Paying attention to their IoT data can help companies foster deeper relationships with customers and create better experiences

Traveling this holiday season? You might be messaging a lot more than usual บทความ

Traveling this holiday season? You might be messaging a lot more than usual

Travel and hospitality brands are creating unique, scalable customer experiences using messaging

Nailed it: Customer service quotes to get you motivated บทความ

Nailed it: Customer service quotes to get you motivated

We collected some customer service quotes to look to when the going gets tough