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The State of Digital Transformation In Financial Services, 2020 บทความ

The State of Digital Transformation In Financial Services, 2020

According to Forrester Research, customer experience (CX) and revenue growth have been top drivers of digital…

5 biggest gaps in customer service for small businesses Whitepaper

5 biggest gaps in customer service for small businesses

The stakes are high for small businesses. Companies like Amazon and Uber have set the standard…

CCW special report: knowledge management Whitepaper

CCW special report: knowledge management

The level your organization performs at can often depend on how effective your knowledge management system…

Gartner’s top 10 strategic technology trends for 2019 บทความ

Gartner’s top 10 strategic technology trends for 2019

Check out a more updated report on customer trends here. Using digital twins allows you to…

Other vendors to consider for modern analytics and BI บทความ

Other vendors to consider for modern analytics and BI

While doing research for the 2018 Magic Quadrant for analytics and BI platforms, Gartner identified 33…

การระบุผลลัพธ์ทางธุรกิจที่เกิดจากการบริการลูกค้า Whitepaper

การระบุผลลัพธ์ทางธุรกิจที่เกิดจากการบริการลูกค้า

Customers demand more instantaneous, personalized attention, and companies are leveraging new technologies that go beyond traditional…

Quantifying the business impact of customer service in Australia Whitepaper

Quantifying the business impact of customer service in Australia

Customers demand more instantaneous, personalized attention, and companies are leveraging new technologies that go beyond traditional…

Fairness in the customer relationship Whitepaper

Fairness in the customer relationship

Win with fairness—strengthen your customer relationships The concept of fairness is essential to the relationship between…

รายงานประจำปี 2019 ของ Gartner Magic Quadrant สำหรับ CRM Customer Engagement Center บทความ

รายงานประจำปี 2019 ของ Gartner Magic Quadrant สำหรับ CRM Customer Engagement Center

In the global market for customer service software, Zendesk is named a leader in the 2019…

รายงาน Customer Engagement ของ Gartner Whitepaper

รายงาน Customer Engagement ของ Gartner

With the many available CEC options to research and choose from, it can be challenging to…

Gartner predicts the future of CRM and customer experience บทความ

Gartner predicts the future of CRM and customer experience

The future is unknown and the unknown can be both exciting and frightening. Thankfully, we believe…

Forrester: Engagement Costs Continue To Rise Even With Digital บทความ

Forrester: Engagement Costs Continue To Rise Even With Digital

Facebook, Snapchat, Instagram, Messenger, LinkedIn, WhatsApp, WeChat—we have a seemingly ceaseless number of ways to communicate.…

Forrester: Transform the Contact Center for Customer Service Excellence Whitepaper

Forrester: Transform the Contact Center for Customer Service Excellence

The belief that “strong contact centers are an opportunity for success” has provoked shared sentiments amongst…

รายงานประจำปี 2017 ของ Gartner Magic Quadrant สำหรับ CRM | Zendesk Whitepaper

รายงานประจำปี 2017 ของ Gartner Magic Quadrant สำหรับ CRM | Zendesk

In this report, Magic Quadrant for the CRM Customer Engagement Center 2017, Gartner examines the global…

Gartner examines customer experience innovation for 2017 Whitepaper

Gartner examines customer experience innovation for 2017

Bad decisions are, well, bad. Yet, it can be difficult to make good decisions without the…

Gartner: knowledge management will transform CRM customer service Whitepaper

Gartner: knowledge management will transform CRM customer service

Knowledge management can make or break your organization’s customer service. Not only can it impact productivity…

Forrester’s 2017 Customer Service Trends Whitepaper

Forrester’s 2017 Customer Service Trends

Exceptional customer experiences have become the norm—these days customers expect seamless, helpful, and deeply personal service.…

Gartner’s FrontRunners Quadrant for Help Desk Software Whitepaper

Gartner’s FrontRunners Quadrant for Help Desk Software

If you’re a small business software buyer, your decisions can have a direct impact on your…

Gartner: ตัวอย่างการนำไปใช้และประโยชน์สูงสุดแอพส่งข้อความผู้บริโภคเพื่องาน CRM Whitepaper

Gartner: ตัวอย่างการนำไปใช้และประโยชน์สูงสุดแอพส่งข้อความผู้บริโภคเพื่องาน CRM

Odds are you’ve heard of Facebook Messenger, WeChat, Kik, Line, or Snapchat. Maybe you’re even an…

Gartner: CRM applications will fail without customer empathy บทความ

Gartner: CRM applications will fail without customer empathy

Artificial intelligence and machine learning are game-changing technologies, but they won’t help your business leap forward…