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What is call center software? บทความ

What is call center software?

Call center software can help your agents meet these expectations with minimal effort. The key is understanding the features and benefits that call center software can offer and then deciding which ones you need most.

Download: The best hold music since ‘Careless Whisper’

Download: The best hold music since ‘Careless Whisper’

Did you know that the average person will spend 43 days of his or her life…

Improve omnichannel support with modern call center software บทความ

Improve omnichannel support with modern call center software

Phone support has long been the anchor of the customer contact center, evolving from the legacy…

Key benefits of integrated phone support Whitepaper

Key benefits of integrated phone support

Despite the rise of newer channels like social media and email, many customers still prefer the…

Delivering SMS support with Text from Zendesk, featuring rapidly-growing startup Favor บทความ

Delivering SMS support with Text from Zendesk, featuring rapidly-growing startup Favor

On-Demand with Evan Aldrich and Ryan Nichols With the growth of mobile apps and the on-demand…

Getting started with Zendesk Talk: strategies and best practices Guide

Getting started with Zendesk Talk: strategies and best practices

Getting started with Zendesk Talk will help you set up and make the most of Zendesk…

Delivering high-impact phone support, featuring DonorsChoose บทความ

Delivering high-impact phone support, featuring DonorsChoose

Effective phone support can have a powerful impact, especially for non-profit and community organizations. Whether guiding…

How to Conquer Your Fear of Phone Support Whitepaper

How to Conquer Your Fear of Phone Support

Phone support is an essential part of a multi-channel support strategy, yet rolling out and managing…