การเข้าถึงลูกค้า

Prioritizing your customers and strengthening your business are two sides of the same coin. Ask your customers what they want and need first—then find creative, insightful ways to follow through.

How we work: the employee experience reimagined บทความ

How we work: the employee experience reimagined

Every organization is working out the next new normal, whether that’s a return to modified office life or a long-term version of work from home. As employee needs and expectations rise, HR leaders must reimagine the employee experience of the future—today.

What omnichannel customer service really means บทความ

What omnichannel customer service really means

Plenty of companies today boast about providing "omnichannel" experiences but what they usually mean is simply “multi-channel.” Let's take it a step further.

Everything you need to know about customer value บทความ

Everything you need to know about customer value

Customer value is your product’s “worth”—but it’s not as straightforward as its price.

A business’s guide to customer reviews บทความ

A business’s guide to customer reviews

Most of your customers read reviews before deciding to purchase. Here's how to get more reviews that convince people to buy.

Zendesk update: Helping each other to keep moving forward บทความ

Zendesk update: Helping each other to keep moving forward

Here is a snapshot of how we've been navigating the COVID-19 crisis.

7 strategies to win back your customers’ trust after a damaged brand reputation

7 strategies to win back your customers’ trust after a damaged brand reputation

Every company experiences a PR crisis. It's what you do afterward that determines the effect on your business.

How to grow your customer base บทความ

How to grow your customer base

Learn the best ways to win new customers and keep the old.

How to show customer appreciation (+ customer gift guide) บทความ

How to show customer appreciation (+ customer gift guide)

Like old friends, customer loyalty is gold. Learn how you can build loyalty with customer appreciation.

Building empathy with your customers บทความ

Building empathy with your customers

Employing empathy for new and existing customers has become essential to customer service as the need for thoughtful and efficient responses has increased

4 ways to create mobile customer engagement บทความ

4 ways to create mobile customer engagement

It's more important that ever for companies to have a mobile customer engagement strategy. Here are some expert tips

Customer engagement platforms: how they create great customer experiences บทความ

Customer engagement platforms: how they create great customer experiences

Real connections with customers can improve customer satisfaction, sales, and retention. A customer engagement platform helps businesses manage complex customer relationships.

6 tips for creating mobile-friendly emails บทความ

6 tips for creating mobile-friendly emails

Mobile optimization is an important part of any business success strategy

How to build an email list บทความ

How to build an email list

Knowing how to build an email list is essential before you can use one to build relationships with customers.

Turn the churn around: how to reduce customer churn บทความ

Turn the churn around: how to reduce customer churn

Learning what can be controlled regarding churn is how you'll recognize the predictive details to reduce defection and improve customer retention

How to understand the customer experience บทความ

How to understand the customer experience

Customers have come to expect more out of companies, but who can blame them? We’ve all…

7 ways to build customer loyalty that lasts บทความ

7 ways to build customer loyalty that lasts

Having strong values and providing great customer service are two of the ways businesses can strengthen bonds with customers and build customer loyalty

Strategies for increasing customer engagement บทความ

Strategies for increasing customer engagement

Key to customer loyalty is strategic customer engagement. We share for creating or evolving your strategy for how you interact with your customers

11 email etiquette tips for better customer emails บทความ

11 email etiquette tips for better customer emails

Make sure your message is well-received by your customers with these tips

What is digital engagement? A guide to digital customer engagement บทความ

What is digital engagement? A guide to digital customer engagement

Learn how a digital engagement strategy can help your business create better customer relationships and boost your bottom line

การรักษาลูกค้า: วิธีทำให้ลูกค้ามีความสุขและลดความวุ่นวาย บทความ

การรักษาลูกค้า: วิธีทำให้ลูกค้ามีความสุขและลดความวุ่นวาย

Find out how to craft a customer experience that can keep existing customers happy and reduce churn