How online retailers are transforming the customer experience with conversational commerce
For e-commerce businesses, conversational messaging provides unparalleled opportunities to improve the customer experience—and sell more goods and services in the process
How data improves customer service
Data isn’t all schmaltz and talk, and more and more companies are adopting support strategies and CRM solutions where visible big data is fueling growth
Ask Me Anything: Adapting for COVID-19
During our most recent “Ask Me Anything” (AMA) discussion, leaders from the Zendesk Business Continuity Leadership Team shared how we adapted for the unprecedented coronavirus (COVID-19) pandemic and quickly mobilized our employees to work from home
Zendesk’s Benchmark Snapshot: The impact of COVID-19 on CX
Customer requests are increasingly prone to volatility, putting pressure on support teams as ticket volume fluctuates during the COVID-19 outbreak
Integration bonanza
Work from home has us feeling isolated and stir-crazy. We hope you can nerd out and lose yourself in this month’s integration bonanza
5 ways to use a CRM to boost your business
Keeping track of all of your company's contacts, customer relationships, and conversations is tricky, but a CRM can make it easier to manage
Customer relationship management: a guide
In this customer relationship management guide, Zendesk explains how CRM software can help build relationships with customers, boost engagement, and lead to better business outcomes
3 types of CRM: everything you need to know
Learn which CRM--collaborative, operational, or analytical--will help your business build better relationships with your customers
Helping to prepare your team: Getting the most from Zendesk
We've compiled a list of our product features and ideas to help your team continue to work effectively from home
Why to consider customer service automation
There is a solution to long hold times and delays in email response times that customers increasingly expect: automated customer service
Five ways to use a customer portal to foster more trustworthy customer relationships
As the self-service bar continues to rise, a customer portal has become an expectation for companies to have rather than a bonus
The intelligent contact center of the future
While the proliferation of customer engagement channels can be challenging on a technological and operational level, it’s really good news for businesses
10 common CRM problems and how to fix them
If you take a deep look into your customer data, you can get better forecasting capabilities. In other words, you can more effectively serve your customers and understand your prospects
7 questions every small business should ask when looking for a CRM
Capturing the whole customer experience is hard when your data is siloed. The right CRM can help a small business bring it all together
Deconstructing customer service
Let’s deconstruct what we mean by "customer service" and explore the many ways in which it can impact an organization.
3 reasons support leaders can benefit from a sales CRM
To help ensure your buyer’s journey is an effortless one, businesses will want to bridge silos and close gaps between sales and support
Fullscript’s best practices for scaling support operations
When Fullscript needed to address rising customer interactions, it learned that scaling support effectively didn't mean simply hiring more agents
Considering customer service outsourcing? Ask these 4 questions first
In this article, we’ll clear up some of the confusion about customer service outsourcing so you’re enabled to make the best decision possible
12 big reasons customer service training matters
It's hard to make time for a training program when you’re trying to keep up with customer demands, but it’s critical to your company’s health. Here are some key tips
Cultivating customer loyalty for long-term success
The ideal formula for customer loyalty is a mix between the operational and the emotional, from customer support to marketing, to branding, and more
Driving revenue with customer analytics
As companies grow, customers suffer. For small and medium-sized businesses, tracking relevant data is crucial to providing the best CX possible
How to save time with customer service email templates
With email management software, you can create customer service email templates to save time, allowing you to increase efficiency at scale
Your guide to customer service email management software
Keeping email under control is critical to a good customer experience. As your business grows, consider using customer service email management software