Customer retention

Improve customer relationships with customer experience บทความ

Improve customer relationships with customer experience

Customers have come to expect more out of companies, but who can blame them? We’ve all…

การรักษาลูกค้า: วิธีทำให้ลูกค้ามีความสุขและลดความวุ่นวาย บทความ

การรักษาลูกค้า: วิธีทำให้ลูกค้ามีความสุขและลดความวุ่นวาย

Find out how to craft a customer experience that can keep existing customers happy and reduce churn

Cultivating customer loyalty for long-term success บทความ

Cultivating customer loyalty for long-term success

The formula for customer loyalty is a mix of solid internal processes and a personalized, human touch.

What is customer centricity? บทความ

What is customer centricity?

A customer centric business model puts customers in focus. Learn the advantages of being customer centric and how to build a more customer centric culture.

Beyond “buy 10 get one free”: What is customer loyalty? บทความ

Beyond “buy 10 get one free”: What is customer loyalty?

What exactly does real customer loyalty look like? We asked CX practitioners and experts for their best tips for building customer loyalty

3 top priorities in banking customer service บทความ

3 top priorities in banking customer service

Customers expect banks to offer an exemplary digital experience — and retain a human touch. High performers share these traits

5 types of difficult customers and how to help them บทความ

5 types of difficult customers and how to help them

No matter how much time you spend delivering good customer service, it’s important to remember you…

Personalize your interactions: The customer context tools you need บทความ

Personalize your interactions: The customer context tools you need

Customer context is crucial when offering personalized support, but it’s generally lost in the online experience.

How to satisfy customers using the right tone of voice บทความ

How to satisfy customers using the right tone of voice

Although 49% of customers didn’t consider any of the listed options as too casual, 35% felt…

Omnichannel vs. the other way บทความ

Omnichannel vs. the other way

Let's look at how an organization that doesn’t use an omnichannel support solution compares with one that does

How to build customer loyalty with shipping บทความ

How to build customer loyalty with shipping

Some retailers see shipping and delivery as solely utilitarian. In reality, how you handle this process can be a big indicator of your commitment to your customers.

How to create raving fans with legendary customer service บทความ

How to create raving fans with legendary customer service

Ken Blanchard coined the term “raving fan” to describe a customer who is so overwhelmed and…

What is omnichannel customer service? บทความ

What is omnichannel customer service?

Customers expect a seamless journey across channels—one in which self-service options are available and they never have to leave the mobile app or website

Repeat Customer: behind the scenes of great #CX บทความ

Repeat Customer: behind the scenes of great #CX

Zendesk's new podcast, Repeat Customer, is devoted to going behind the scenes of brands with truly great customer experiences

สร้างความยึดมั่นของลูกค้าด้วยการสนับสนุนที่เยี่ยมยอด บทความ

สร้างความยึดมั่นของลูกค้าด้วยการสนับสนุนที่เยี่ยมยอด

Every customer service interaction has the potential to build loyalty and trust with a customer, even the password reset answers you provide

Guide the customer to the right channel บทความ

Guide the customer to the right channel

Support is often geared to the needs and capabilities of a company. It's time to put the customer first.

Transforming your customer service in 4 steps บทความ

Transforming your customer service in 4 steps

What are the keys to transforming your customer service operation? It could be the literal million-dollar question.

Why customer journey mapping is well worth the effort บทความ

Why customer journey mapping is well worth the effort

Customer journey mapping helps a business understand the customer experience and meet customer needs at every turn.

Build a great customer experience strategy บทความ

Build a great customer experience strategy

Building a top-notch customer experience strategy requires the ability to not only recognize the need for…

Create an effortless experience for customers บทความ

Create an effortless experience for customers

Providing an effortless experience for customers might seem easier than ever—after all, customers enjoy a wealth…