The secret sauce to any great customer service and support organization is the team that makes it all possible. Check out our lessons, tips, and philosophies to help you engage and equip your agents so they can have better customer conversations.
Many small and midsize businesses (SMBs) rely on a patchwork system of multiple tools just to…
As with any communication channel, there’s a right way and a less effective way to offer…
The key is to find the right mix of knowledge base article templates for your customer-audience
Unlike a help desk, a service desk is an IT function that traditionally supports a business’s technology infrastructure. Instead of helping customers, service desks support employees
Top things hiring managers look for in a customer service resume
Content management vs knowledge management—do businesses need to do both? Spoiler alert: Yes, they do.
A knowledge management system helps people find, contribute to, or benefit from a company's institutional knowledge.