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Deconstructing customer service: what it is, why it matters, who is responsible for it, and how you can use it to build relationships

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Every company experiences a PR crisis. It's what you do afterward that determines the effect on your business.

If you want customers to be loyal to you, you have to start putting them first.

Good customer service experiences can result in more business from not just that customer, but also&mldr;

Getting a startup off the ground is tough enough as it is—but attracting and retaining customers&mldr;

Transforming customer experience (CX) is more important than ever. But despite growing interest in the discipline,&mldr;

When it comes to scaling support in global organizations, having localized content should be at the&mldr;

Zendesk has more than 1,000 customers in the education space and just recently created a new&mldr;

7 Strategies for Turning Angry Customers into Loyal Fans Learn creative problem solving and down-to-earth emotion&mldr;