แนวโน้มและข้อมูลเชิงลึก
The way we work is always changing—and so are customer expectations. Ditch the buzzwords and industry jargon and get back to the foundation of customer service. Check out the latest technology and trends that are creating better customer experiences.
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บทความ Startups podcast: 4 startups on how they’re solving for a post-pandemic world
As we look to a future full of new challenges, startup leaders reflect on how we can make life better in the post-pandemic world.
บทความ Give thanks for a round of new apps this November
Here are the newest integrations from Zendesk to help your business provide great customer experiences. injixo…
บทความ Building the best customer experiences with Facebook and Zendesk
Facebook’s family of apps are familiar figures in our daily lives. The move to messaging marks a natural shift in communication for businesses, too. Zendesk is making it easier than ever to get started.
บทความ Scary useful apps
Here are the newest integrations from Zendesk to help your agents provide great customer experiences—and to…
บทความ Integrations galore
Here are the newest integrations from Zendesk to help your agents provide great customer experiences. Returnly…
บทความ Why Cloud 100 startups are investing in CX
The Forbes Cloud 100 List recognizes top cloud and software startups. Find out why so many of these companies are prioritizing customer experience.
บทความ 4 ways badges can boost community engagement
Badges are a powerful tool for increasing engagement in an online community and streamlining the conversations within it.
บทความ Welcome to your one-stop integration shop
New Zendesk app integrations are here. Learn all about how these new integrations can ease workloads…
บทความ CX and COVID-19: What agile companies are doing differently
See what the data says about how the most successful companies are adapting and innovating to meet customer needs as the pandemic wears on.
บทความ Empathy in a chaotic world — and a new way to say thanks
As we continue to ask ourselves, “How can we most be helpful to others, right now?” we think the answer lies within certain values essential to our company like appreciation and gratitude.
บทความ Leading a startup during a pandemic: 5 lessons from 5 founders
Starting up during a pandemic? Not easy, but these founders are making it work. Find out what they said about CX, growth and empathy.
บทความ Apple Business Chat and Google’s Business Messages: What you need to know about the two newest CX channels
Apple Business Chat and Google's Business Messages are the newest players in the CX messaging game. Businesses should take note.
Guide How financial services companies have modernized the customer experience
Once seen as an industry steeped in tradition and with little hands-on customer support, financial services…
บทความ 6 contact tracing best practices—and how technology can help
Improving the contact tracing experience helps students, citizens, and employees feel more connected and trusting of their school, local government, or workplace
บทความ Integrations abound
New Zendesk app integrations are here. Learn all about how these new integrations can ease workloads…
บทความ ผ่านเลนส์ของ CIO: 5 เทรนด์ CX ที่สำคัญในปี 2020
อ่านรายละเอียดแนวโน้ม CX ที่เราพบในปี 2020 และเรียนรู้ว่าเหตุใด CIO เป็นตำแหน่งที่โดดเด่นในการผลักดันองค์กรสู่การมีลูกค้าเป็นศูนย์กลาง
บทความ New integrations from Zendesk
New Zendesk app integrations are here. Learn all about how these new integrations can help your agents
บทความ Text support: get it right the first time
Including text support as part of your multichannel strategy is a great way to provide better…
บทความ วิธีการผ่านพ้นผลกระทบระยะยาวของ COVID-19 ในด้านการสนับสนุนลูกค้า
Forget what you think you know about customer support, for now. In just a few short…