แนวโน้มและข้อมูลเชิงลึก

The way we work is always changing—and so are customer expectations. Ditch the buzzwords and industry jargon and get back to the foundation of customer service. Check out the latest technology and trends that are creating better customer experiences.

Startups podcast: 4 startups on how they’re solving for a post-pandemic world บทความ

Startups podcast: 4 startups on how they’re solving for a post-pandemic world

As we look to a future full of new challenges, startup leaders reflect on how we can make life better in the post-pandemic world.

Give thanks for a round of new apps this November บทความ

Give thanks for a round of new apps this November

Here are the newest integrations from Zendesk to help your business provide great customer experiences. injixo…

Building the best customer experiences with Facebook and Zendesk บทความ

Building the best customer experiences with Facebook and Zendesk

Facebook’s family of apps are familiar figures in our daily lives. The move to messaging marks a natural shift in communication for businesses, too. Zendesk is making it easier than ever to get started.

Scary useful apps บทความ

Scary useful apps

Here are the newest integrations from Zendesk to help your agents provide great customer experiences—and to…

Integrations galore บทความ

Integrations galore

Here are the newest integrations from Zendesk to help your agents provide great customer experiences. Returnly…

Why Cloud 100 startups are investing in CX บทความ

Why Cloud 100 startups are investing in CX

The Forbes Cloud 100 List recognizes top cloud and software startups. Find out why so many of these companies are prioritizing customer experience.

4 ways badges can boost community engagement บทความ

4 ways badges can boost community engagement

Badges are a powerful tool for increasing engagement in an online community and streamlining the conversations within it.

Welcome to your one-stop integration shop บทความ

Welcome to your one-stop integration shop

New Zendesk app integrations are here. Learn all about how these new integrations can ease workloads…

CX and COVID-19: What agile companies are doing differently บทความ

CX and COVID-19: What agile companies are doing differently

See what the data says about how the most successful companies are adapting and innovating to meet customer needs as the pandemic wears on.

Empathy in a chaotic world — and a new way to say thanks บทความ

Empathy in a chaotic world — and a new way to say thanks

As we continue to ask ourselves, “How can we most be helpful to others, right now?” we think the answer lies within certain values essential to our company like appreciation and gratitude.

Leading a startup during a pandemic: 5 lessons from 5 founders บทความ

Leading a startup during a pandemic: 5 lessons from 5 founders

Starting up during a pandemic? Not easy, but these founders are making it work. Find out what they said about CX, growth and empathy.

Apple Business Chat and Google’s Business Messages: What you need to know about the two newest CX channels บทความ

Apple Business Chat and Google’s Business Messages: What you need to know about the two newest CX channels

Apple Business Chat and Google's Business Messages are the newest players in the CX messaging game. Businesses should take note.

New Zendesk app integrations are here บทความ

New Zendesk app integrations are here

The newest integrations from Zendesk—at your service.

How financial services companies have modernized the customer experience Guide

How financial services companies have modernized the customer experience

Once seen as an industry steeped in tradition and with little hands-on customer support, financial services…

6 contact tracing best practices—and how technology can help บทความ

6 contact tracing best practices—and how technology can help

Improving the contact tracing experience helps students, citizens, and employees feel more connected and trusting of their school, local government, or workplace

Integrations abound บทความ

Integrations abound

New Zendesk app integrations are here. Learn all about how these new integrations can ease workloads…

ผ่านเลนส์ของ CIO: 5 เทรนด์ CX ที่สำคัญในปี 2020 บทความ

ผ่านเลนส์ของ CIO: 5 เทรนด์ CX ที่สำคัญในปี 2020

อ่านรายละเอียดแนวโน้ม CX ที่เราพบในปี 2020 และเรียนรู้ว่าเหตุใด CIO เป็นตำแหน่งที่โดดเด่นในการผลักดันองค์กรสู่การมีลูกค้าเป็นศูนย์กลาง

New integrations from Zendesk บทความ

New integrations from Zendesk

New Zendesk app integrations are here. Learn all about how these new integrations can help your agents

Text support: get it right the first time บทความ

Text support: get it right the first time

Including text support as part of your multichannel strategy is a great way to provide better…

วิธีการผ่านพ้นผลกระทบระยะยาวของ COVID-19 ในด้านการสนับสนุนลูกค้า บทความ

วิธีการผ่านพ้นผลกระทบระยะยาวของ COVID-19 ในด้านการสนับสนุนลูกค้า

Forget what you think you know about customer support, for now. In just a few short…