Your customer support technology should evolve with you as your business scales and changes. Use these steps as a map.
It’s good to offer all support channels, but not all the time, and not everywhere
We’re partnering with Amazon for the launch of their Amazon EventBridge, with a simple, flexible streaming…
Whether you call it a help desk vs service desk or something else entirely, the team's goal is often the same: providing proactive customer support.
Many support leaders pine for access to engineers who can build bespoke solutions. Then, there are those, like Zena Hirsch, who become the engineer they know their team needs.
We identify three customer service goals that companies can measure and the operational metrics they need to do so
As businesses grow, they often grapple with a perplexing problem: how can a customer service team maintain that personal touch as it scales?
If you’re wondering whether you’re in need of an omnichannel customer service solution, here are some tips on what you should look out for