Workflow efficiency

Agility and the total cost of the customer experience Whitepaper

Agility and the total cost of the customer experience

Introduction Total cost of ownership (TCO)—it’s a deceptively straightforward term for a complex, rapidly evolving landscape.…

Your guide to omnichannel support Guide

Your guide to omnichannel support

Your door is always open, regardless of your business or support hours. Today’s customers ask questions…

The age of the customer: How companies transform their customer experience with Zendesk บทความ

The age of the customer: How companies transform their customer experience with Zendesk

  “The customer is always right” is a phrase that Zendesk takes very seriously. What a…

Team up on self-service with Team Publishing Whitepaper

Team up on self-service with Team Publishing

The key to a great self-service experience for your customers is having great content. In order…

How Harry’s built a world-class customer support team with Stella Connect and Zendesk บทความ

How Harry’s built a world-class customer support team with Stella Connect and Zendesk

Watch this webinar to get a behind the scenes look at how Nick Martin of Harry’s…

Help more customers in less time – Americas บทความ

Help more customers in less time – Americas

We could all use a few more minutes in the day, and creating automated workflows in…

How to get started with Omnichannel Customer Engagement บทความ

How to get started with Omnichannel Customer Engagement

Customer interactions are constantly evolving in the ways customers communicate, the channels they use, and how…

How 360 Payments uses collaboration tools to provide seamless customer support บทความ

How 360 Payments uses collaboration tools to provide seamless customer support

As your business grows and your customer base expands, the teams your customer support agents need…

Optimizing your support operations as you scale with Zendesk บทความ

Optimizing your support operations as you scale with Zendesk

Tune into this webinar to hear Zendesk General Manager, David Williams, give an inside look into…

Expert Series: Extending the Zendesk data model with Custom Objects บทความ

Expert Series: Extending the Zendesk data model with Custom Objects

Join our Developer Platform experts for a 30-minute interactive webinar where you’ll learn about Custom Objects…

Slack & Zendesk: The future of internal collaboration บทความ

Slack & Zendesk: The future of internal collaboration

See how Slack – one of the world’s most popular collaboration hubs – uses Zendesk internally…

How Zendesk scaled to 100,000 customers in 150+ countries: simply and beautifully บทความ

How Zendesk scaled to 100,000 customers in 150+ countries: simply and beautifully

This webinar was originally published by the Growth Marketing Conference on Business2Community Webcasts. Zendesk has seen…

Zendesk & Optimizely: Raising the Bar as a Customer Support Leader บทความ

Zendesk & Optimizely: Raising the Bar as a Customer Support Leader

Join Support Directors, Benjamin Collet at Zendesk and Cyrus Dorosti at Optimizely – a customer experience…

How Evernote does Self-Service with Zendesk บทความ

How Evernote does Self-Service with Zendesk

Now more than ever, customers will attempt to self-serve before reaching out for assisted support. Are…

Zendesk on Zendesk: How we provide multichannel support at scale บทความ

Zendesk on Zendesk: How we provide multichannel support at scale

Have you ever wondered how Zendesk uses Zendesk? In this ongoing series, we’ll take a behind…

บทความ

Creating a workflow fit for collaboration

Join Anthony Okumura, Senior Product Marketing Manager, to learn how you can create a customer service…

Simplify your support operation as you scale บทความ

Simplify your support operation as you scale

Available On-Demand with David Williams & Anthony Okumura Growing your customer service operation doesn’t need to…

Zendesk on Zendesk: How we expand support beyond customer service บทความ

Zendesk on Zendesk: How we expand support beyond customer service

Available On-Demand with Ben Collet, Katherine Cavanaugh, and Dan Bellenbaum of Zendesk Have you ever wondered…

Schedules in Zendesk Support วิดีโอ

Schedules in Zendesk Support

With Schedules in Zendesk Support you can build workflows and analysis around the hours of your…

Customer engagement with agile customer care Infographic

Customer engagement with agile customer care

Every interaction with a customer provides companies with an opportunity to not only provide a great…