ศูนย์ความช่วยเหลือ

Providing automated self-service where customers (and agents) want it most บทความ

Providing automated self-service where customers (and agents) want it most

As customers trend towards becoming more self-sufficient, they’re becoming more accustomed to interacting with AI-powered tools for the support they need.

The data-driven path to building a great help center บทความ

The data-driven path to building a great help center

Given the importance of great self-service support, which course should companies take to build out theirs? We turned to the Zendesk Benchmark for answers.

Three things to consider when offering self-service บทความ

Three things to consider when offering self-service

The applications and benefits of customer self-service are vast, touching everything from global support to brand awareness

Differentiate your brands with unique help center experiences บทความ

Differentiate your brands with unique help center experiences

Brands that fall under the same parent company have unique customer bases, branding, and personalities. Why should their help centers be any different? Learn more about multibrand functionality in Guide Enterprise.

The dynamic, long-term impact of self-service บทความ

The dynamic, long-term impact of self-service

Self-service is often considered an end goal for a support organization. In reality, it's much more dynamic, driving long-term efficiencies and customer-first philosophies across the entire business.

Tap into the right self-service analytics to measure success บทความ

Tap into the right self-service analytics to measure success

If you're unsure how knowledge management is moving the needle on customer support, let self-service analytics be your guide as you plan for the future

How Zendesk customers benefit from self-service บทความ

How Zendesk customers benefit from self-service

For a deeper dive into the benefits of customers helping themselves, we highlighted five of our…

Shaving down ticket volume with Answer Bot บทความ

Shaving down ticket volume with Answer Bot

Dollar Shave Club earns a 25% resolution rate with Answer Bot, freeing up agent time for extended chat support hours and other projects

Make self-service easy with the Web Widget บทความ

Make self-service easy with the Web Widget

Most customers would rather not call support if they don't have to. Learn how to make it easy for them to find what they need

FAQ-page design: Be savvy about self-service บทความ

FAQ-page design: Be savvy about self-service

With DIY on the rise, customers will greet a well-designed FAQ page as a useful tool—and a welcome relief.

บทความ

How video can enhance self-service

The human brain processes video at astounding speeds. Try using it in your support pages.

Deliver a seamless online customer experience บทความ

Deliver a seamless online customer experience

In this post, we’ll share how you can stand out from the crowd with a better…

Raise your ticket deflection ratio with smart self-service บทความ

Raise your ticket deflection ratio with smart self-service

It's time to demystify ticket deflection and improve your deflection ratio

Ticket deflection: the currency of self-service บทความ

Ticket deflection: the currency of self-service

New tech and tools are making self-service a better option for customers and businesses. It's easier…

การปรับปรุงประสบการณ์ของลูกค้า บทความ

การปรับปรุงประสบการณ์ของลูกค้า

Customer experience focuses on improving the way customers interact with your business. Doing so means putting…

3 ways to achieve better self-service บทความ

3 ways to achieve better self-service

Most customers would rather help themselves than reach out to an agent. In order to deliver…

Beyond FAQ: how support can create great customer experiences บทความ

Beyond FAQ: how support can create great customer experiences

A well-designed FAQ that matches the look, feel, and tone of the business should be top…

How efficient customer service affects your bottom line บทความ

How efficient customer service affects your bottom line

Your customer service agents might be hard workers, but if systems are preventing them from being…

Measuring success in a customer experience world บทความ

Measuring success in a customer experience world

Any retailer knows today’s consumers expect the best, and they won’t stay loyal for long if…

Everything you need to know before launching your community บทความ

Everything you need to know before launching your community

We all belong to communities. Some are small and intimate, like our families. Some are massive…