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Community tip: find your repeat customers บทความ

Community tip: find your repeat customers

I am sure we all have experienced the anxious customer. The one that emails you a…

Zendesk customization – best practices for UX, part 3 บทความ

Zendesk customization – best practices for UX, part 3

In part 3, we take a look at how certain customizations are done on the back…

Customizing Zendesk Support: Best practices for UX บทความ

Customizing Zendesk Support: Best practices for UX

In Part 2 of our Customizing Your Zendesk series, we look at how some of our…

Tip Of The Week: Understanding Trigger Conditions บทความ

Tip Of The Week: Understanding Trigger Conditions

There are two types of conditions available in Zendesk – all conditions and any conditions –…

Six Criteria for Selecting Help Desk Software บทความ

Six Criteria for Selecting Help Desk Software

As software increasingly moves from resource-heavy on-premise solutions to the cost-savings and flexibility of the cloud,…

Tip of the Week: Saving Time with Mail API Commands บทความ

Tip of the Week: Saving Time with Mail API Commands

My, how times have changed! We’ve updated our Mail API a lot since this was posted.…

Tip of the week: Showing who’ has been cc’’d in email notifications บทความ

Tip of the week: Showing who’ has been cc’’d in email notifications

Have you ever wished that you could allow end-users to see who’s been CC’d on a…

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Do you benchmark your customer service? You should. Here’s why.

[Update: Since we wrote this blog post, we’ve launched the Zendesk Benchmark. Check it out to…

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Tip of the Week: Email Support for Two Different Products

It is a common scenario for one company to produce more than one product – a…

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Three Models for Customer Engagement

Love your help desk. That’s been the Zendesk tagline since day one. Phrased by my co-founder…

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Tip of the Week: Use Automations to Send Alerts When a Ticket Needs a Reply

The keys to outstanding customer support are simple to understand, but as anyone who’s handled customer…