เคล็ดลับจาก Zendesk

So you want to build an app? บทความ

So you want to build an app?

Today in the Zendesk forums we’re hosting the next installment of our Fine Tuning series, a…

Community Tip: Include end-user browser information via Help Center บทความ

Community Tip: Include end-user browser information via Help Center

In this Zendesk Community Tip, we cover an easy method for sending over browser information when…

Go from Outlook email to Zendesk ticket in a flash บทความ

Go from Outlook email to Zendesk ticket in a flash

The new Zendesk add-in for Microsoft Outlook enables anyone in an organization to create a new…

Community Tip: Create automated public follow-up for tickets in a Pending state บทความ

Community Tip: Create automated public follow-up for tickets in a Pending state

There is now a way to create an automated public follow-up for tickets in a Pending…

Tip of the week: Including 0 values in Insights reports บทความ

Tip of the week: Including 0 values in Insights reports

This tip of the week covers how to include 0 values in Insights reports. To do…

Community Tip: How to track support tickets you assist but do not own (SME/Consultant/Senior engineer) บทความ

Community Tip: How to track support tickets you assist but do not own (SME/Consultant/Senior engineer)

It's common for engineers to seek help from senior engineers in order to resolve tickets or…

Zendesk on Zendesk: The lifecycle of a problem ticket บทความ

Zendesk on Zendesk: The lifecycle of a problem ticket

Join us in the Zendesk forums today for the next installment of our Zendesk on Zendesk…

Community tip: Funneling customer orders through Zendesk บทความ

Community tip: Funneling customer orders through Zendesk

My company recently got rid of our CRM for various reasons and, while we were not…

Community tip: Best practices for using views บทความ

Community tip: Best practices for using views

Views are the primary way of managing tickets in Zendesk. The tickets displayed in a view…

Community tip: How to review tickets and set QA standards as you scale บทความ

Community tip: How to review tickets and set QA standards as you scale

It's easy to recognize that each company and their approach to support, tickets, and their customers…

Tip of the week: Autofill the Web Widget contact form บทความ

Tip of the week: Autofill the Web Widget contact form

The new Embeddable Web Widget makes it easy to bring an effortless support experience to your…

Fine Tuning: Agent productivity บทความ

Fine Tuning: Agent productivity

Is your ticket volume growing, causing your support agents to stress about staying ahead of the…

Tip of the week: build on customers lists to deliver better customer service บทความ

Tip of the week: build on customers lists to deliver better customer service

For new customers, user management is a big topic in our training sessions. They often ask,…

Can enterprise companies really provide great customer service? บทความ

Can enterprise companies really provide great customer service?

Personable, friendly, responsive. Probably not the adjectives you’d use to describe the customer service you get…

Community tip: find your repeat customers บทความ

Community tip: find your repeat customers

I am sure we all have experienced the anxious customer. The one that emails you a…

Tip of the week: providing multiple feeback options บทความ

Tip of the week: providing multiple feeback options

Imagine a situation when you need to provide your customers with more than one option for…

CSM Spotlight: what to consider when going live with Zendesk บทความ

CSM Spotlight: what to consider when going live with Zendesk

New to Zendesk? Today is your day! Join us for a community discussion of tips and…

Community tip: 11 ways to give customers the love with Zendesk macros บทความ

Community tip: 11 ways to give customers the love with Zendesk macros

11 crowdsourced tips for giving digital hugs and electronic kisses to your customers using Zendesk macros…

Community tip: connecting Zendesk and Google spreadsheets บทความ

Community tip: connecting Zendesk and Google spreadsheets

At Control Group, we're constantly reevaluating our own internal workflow to be more productive using the…

Tip of the week: Building your change management process บทความ

Tip of the week: Building your change management process

For the simplest change management process, all you need is a few custom configurations.